Articles & Resources

Ready to take advantage of some of the new Employee Center features in the ServiceNow Utah release?

IT leaders face constant issues and noise and often struggle to support their businesses with effective IT operations.

In this webinar, our team of experts will uncover three ways ServiceNow can help your business generate new revenue streams, transform the customer experience, and retain customers for the long haul.

In this free webinar, our team of expert panelists will discuss three key actions every Enterprise Risk Manager should take to relieve the pressure of unseen threats

In this webinar, you’ll discover how to debunk four common security myths and make progress with ServiceNow

Top 5 Features in the ServiceNow Tokyo Release

In this webinar, we explain the benefits of adopting a consolidated portal strategy...

How do you secure your moving targets and ultimately build a trusted relationship between your IT and SecOps teams that will create future operational resiliency

Top 10 Features in ServiceNow San Diego Release

Knowing the benefits of empathy is only the first step. Here's how to weave it into your company's DNA

A first-of-its-kind initiative, the integration of NewRocket’s Bridge-powered learning platform, NewRocket University, with ServiceNow’s platform, Now Learning, provides a next-level, heightened learning experience.

In business, we experience big moments too. And if we’re not careful, those moments can become intimidating. How will you stay grounded when the going gets tough?

Our VP, Technology Global Practice Leader, Teresa Purdy, has the playbook for building a culture of excellence within your business. Discover her insights.

Planning to take on this year in new and innovative ways, our Chief Product Officer, Todd Bashor, shares his 2023 predictions on technology, the customer experience, new horizons for remote-first work, and hopes for more collaboration.

As leaders, taking the time to understand the pillars of empathy will enable you to turn that knowledge into an arsenal for your leadership toolkit and ultimately guarantee a better employee experience.

When you RiseUp with ServiceNow like Martin, you go from following a path to creating your own. Doing work you love. Work that works.

At NewRocket, we live by five core values: Excellence, Creativity, Integrity, Teamwork, and Empathy (ExCITE). These core values were created and selected by our Crew, not our executive team.

At NewRocket, we’re proud to have a remote-first company culture that allows us to work with people worldwide. Our risk-aware culture is a huge part of what makes that work.

NewRocket, an Elite ServiceNow Partner that advises and supports clients in designing, implementing, and managing digital workflows to improve employee and customer experiences, has been named to the Inc. 5000 list of fastest-growing companies in 2022.

We announced that we have named Nilesh Auti as General Manager of our India business. Auti brings more than 20 years of experience in technology and solutions development.

We are welcoming Service Stack Technologies into the NewRocket crew! Service Stack is an India-based ServiceNow Elite Partner and our 5th acquisition.

Leading Worldwide ServiceNow Provider Becomes One Innovative Brand.

Work to live: Today’s workforce is much more focused on quality of experience and overall wellness in their professional lives. This change in mindset will continue to shift employers’ focus on how to maximize the employee experience and make it a key differentiator to attracting and retaining top talent.

With the massive crowd from tourism filling our beaches, dining in our restaurants and shopping in our mall, it can be a challenge to serve the citizens who call this coastal town home.

Over the past several years, we have watched companies of all shapes and sizes across many industries reinvent how they work...

Leading a team when business is booming can be a walk in the park compared with shepherding employees through the rough waters of a recession.

While the Covid-19 pandemic accelerated the need for digital workflows, some would argue we were headed in this direction anyway. The pandemic merely highlighted plans that were already being created.

The pandemic has changed many things about the way people work, but the biggest adjustment may be the mindset shift. Employees who have experienced the benefits of remote and flexible work aren’t willing to give up those perks and return to the office full-time. As a result, employers must adjust their business models to keep employees happy by adopting hybrid work models.

Anna Kostroun shares her insights on activating an emotional connection with your customer, why workflow is important for your business, and why it’s important to have complete empathy for the customer experience.

There's a multitude of tools available today that enable workers to connect, collaborate and exchange ideas, share updates and network across the digital workplace. However, over the past two years, a lot of the air in the discussion has been sucked up by two in particular: Slack and Teams.

Join Brad Friedman and Anna Kostroun as they chat about your marketing team's secret weapon, throwing spaghetti on the wall to see what sticks, trusting your gut and why women ought to be able to kick back and put their feet up on the conference room table.

Trust your gut. There were times when I put off making a decision because I spent too much time analyzing the possible outcomes. If you’ve ever read Malcolm Gladwell’s Blink, you know that big decisions are best made when you move quickly and trust your gut. It might sound counterintuitive, but it’s a guiding methodology for me.