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Calculated risk-taking is and has always been the essence of business and route to success, and a strong governance, risk and compliance (GRC) program is the right tool for managing non financial and compliance risk.

Ken McPherson, Chief Revenue Officer of NewRocket, discusses the risks that organizations are taking on when they take on Digital Transformation and the keys to a high-performance GRC program

NewRocket helps organizations make more confident and effective business decisions. By providing trusted, aggregated, and transparent risk & security intelligence

Cybersecurity spending protects networks, system and data. A Cyber Risk Management program protects the entire business

Download this free lookbook to see some examples of what's possible with ServiceNow Employee Center

As the use of mobile technology evolves, people expect great service anytime and anywhere. That means companies like yours need a native mobile solution that can meet those demands.Often, packaged or “low-code” mobile solutions are too limited to fully support the experience you want.

Canadian Federal Forum

The 4th annual Canadian Federal Forum will explore the sustained advancement in technology delivering value, innovation, collaboration, and process excellence.

ServiceNow Higher Education Summit

ServiceNow & NewRocket are excited to invite you to a Summer Higher Education Summit!

Field Service Management Workshop

Join us for an exciting event where you can test drive ServiceNow® Field Service Management (FSM) at our hands-on workshop.

IR Risk and Compliance

Join us for a dedicated half-day technical workshop focused on IT Risk and Compliance concepts within the Integrated Risk Management (IRM) solution.

ServiceNow + NewRocket MSP Workshops

The ServiceNow & NewRocket MSP Workshop Roadshow is coming to a location near you! Check out the list of cities below and register today

Experience Innovation Hands-On Workshops

ServiceNow and NewRocket are hosting a series of live in-person workshops being offered in major cities through the US.

Top 5 Security Operations Features in the Utah Release of ServiceNow

In this video, Robert McGaw will walk you through his top 5 features from in the Utah release.

What's New in Utah - ESG, Risk, & Resilience

The Utah release of ServiceNow is finally available and with it comes several new features and updates for ESG, Risk & Resilience

Top 3 Features of Financial Services Operations (FSO) in the Utah Release of ServiceNow

The Utah release of ServiceNow is finally available and with it comes several new features and updates for Financial Services Management (FSO). In this video, Melissa Copley will walk you through her top 3 features from SFO in the Utah release.

Upgrade Your Service Portal to ServiceNow Employee Center

Ready to take advantage of some of the new Employee Center features in the ServiceNow Utah release?

How to Bring Your Financial Services Business Into the 21st Century

In this webinar, we’ll discuss how Financial Services companies can modernize their processes without skipping a beat by using a unified digital platform.

The 4 Ways Top Performing IT Departments are Saving Millions and Maximizing Value with ITOM

IT leaders face constant issues and noise and often struggle to support their businesses with effective IT operations.

The 3 Ways to Generate Revenue and Improve Customer Service with ServiceNow

In this webinar, our team of experts will uncover three ways ServiceNow can help your business generate new revenue streams, transform the customer experience, and retain customers for the long haul.

3 Actions Enterprise Risk Managers Need to Take to Protect their Companies from Unseen Threats

In this free webinar, our team of expert panelists will discuss three key actions every Enterprise Risk Manager should take to relieve the pressure of unseen threats

Roll out a "One Start Shop" Portal with Employee Center

Learn how to transform your portal into a unified digital workplace experience.

The 4 Security Myths Holding you Back

In this webinar, you’ll discover how to debunk four common security myths and make progress with ServiceNow

Top 5 Features in the ServiceNow Tokyo Release

Top 5 Features in the ServiceNow Tokyo Release

Creating a Seamless Portal Experience Across Departments with ServiceNow

In this webinar, we explain the benefits of adopting a consolidated portal strategy...

Hardening your Moving Environment: Accelerating Detection & Remediation to Build Cyber Resiliency

How do you secure your moving targets and ultimately build a trusted relationship between your IT and SecOps teams that will create future operational resiliency

Top 10 Features in ServiceNow San Diego Release

Top 10 Features in ServiceNow San Diego Release

Bringing Empathy into the Workplace

Leading with empathy builds trust, improves productivity, and enables collaboration. Here's how to cultivate an empathetic workplace culture that inspires everyone to do the same.

Why We Created NewRocket University

To retain and nurture our expert ServiceNow talent, we built this feedback right into the core of our company. We made an early commitment to provide ongoing, meaningful upskilling opportunities that went beyond just training. Enter NewRocket University. Designed to cultivate a learning culture and serve as a talent differentiator, our internal learning engine provides tools and resources that help our Crew live their values, shape their careers, and drive extraordinary client results.

What's New in Utah for CSM and FSM

Understanding and utilizing new features in ServiceNow's Customer Service and Field Service Management modules is crucial for businesses that wish to maintain a competitive edge and provide top-notch customer service.

Urban Planning Meets Digital Transformation

Digital transformation should look like a master-planned community, not urban sprawl.

How to Cultivate Community on Your Teams

Community is everything. When your team shares values and goals, collaborating to solve business challenges comes easily.

5 Ways to Be a More Empathetic Leader

Knowing the benefits of empathy is only the first step. Here's how to weave it into your company's DNA

NewRocket, ServiceNow, and Bridge Transform In-House Learning with Integrated Platform

A first-of-its-kind initiative, the integration of NewRocket’s Bridge-powered learning platform, NewRocket University, with ServiceNow’s platform, Now Learning, provides a next-level, heightened learning experience.

First and Goal to Go: 3 Leadership Lessons from the Super Bowl

In business, we experience big moments too. And if we’re not careful, those moments can become intimidating. How will you stay grounded when the going gets tough?

Creating a Culture of Excellence

Our VP, Technology Global Practice Leader, Teresa Purdy, has the playbook for building a culture of excellence within your business. Discover her insights.

Looking Ahead: Expect Improvements in Customer Service and Collaboration in 2023

Planning to take on this year in new and innovative ways, our Chief Product Officer, Todd Bashor, shares his 2023 predictions on technology, the customer experience, new horizons for remote-first work, and hopes for more collaboration.

What Are the Different Types of Empathy?

As leaders, taking the time to understand the pillars of empathy will enable you to turn that knowledge into an arsenal for your leadership toolkit and ultimately guarantee a better employee experience.

ServiceNow RiseUp Blog: How Martin Duriques found his calling with ServiceNow and NewRocket

When you RiseUp with ServiceNow like Martin, you go from following a path to creating your own. Doing work you love. Work that works.

Why Empathy?

At NewRocket, we live by five core values: Excellence, Creativity, Integrity, Teamwork, and Empathy (ExCITE). These core values were created and selected by our Crew, not our executive team.

Work to live: Today’s workforce is much more focused on quality of experience and overall wellness in their professional lives. This change in mindset will continue to shift employers’ focus on how to maximize the employee experience and make it a key differentiator to attracting and retaining top talent.

With the massive crowd from tourism filling our beaches, dining in our restaurants and shopping in our mall, it can be a challenge to serve the citizens who call this coastal town home.

Over the past several years, we have watched companies of all shapes and sizes across many industries reinvent how they work...

Leading a team when business is booming can be a walk in the park compared with shepherding employees through the rough waters of a recession.

While the Covid-19 pandemic accelerated the need for digital workflows, some would argue we were headed in this direction anyway. The pandemic merely highlighted plans that were already being created.

The pandemic has changed many things about the way people work, but the biggest adjustment may be the mindset shift. Employees who have experienced the benefits of remote and flexible work aren’t willing to give up those perks and return to the office full-time. As a result, employers must adjust their business models to keep employees happy by adopting hybrid work models.

Anna Kostroun shares her insights on activating an emotional connection with your customer, why workflow is important for your business, and why it’s important to have complete empathy for the customer experience.

There's a multitude of tools available today that enable workers to connect, collaborate and exchange ideas, share updates and network across the digital workplace. However, over the past two years, a lot of the air in the discussion has been sucked up by two in particular: Slack and Teams.

Join Brad Friedman and Anna Kostroun as they chat about your marketing team's secret weapon, throwing spaghetti on the wall to see what sticks, trusting your gut and why women ought to be able to kick back and put their feet up on the conference room table.

Trust your gut. There were times when I put off making a decision because I spent too much time analyzing the possible outcomes. If you’ve ever read Malcolm Gladwell’s Blink, you know that big decisions are best made when you move quickly and trust your gut. It might sound counterintuitive, but it’s a guiding methodology for me.

Bringing Empathy into the Workplace

Leading with empathy builds trust, improves productivity, and enables collaboration. Here's how to cultivate an empathetic workplace culture that inspires everyone to do the same.

Why We Created NewRocket University

To retain and nurture our expert ServiceNow talent, we built this feedback right into the core of our company. We made an early commitment to provide ongoing, meaningful upskilling opportunities that went beyond just training. Enter NewRocket University. Designed to cultivate a learning culture and serve as a talent differentiator, our internal learning engine provides tools and resources that help our Crew live their values, shape their careers, and drive extraordinary client results.

What's New in Utah for CSM and FSM

Understanding and utilizing new features in ServiceNow's Customer Service and Field Service Management modules is crucial for businesses that wish to maintain a competitive edge and provide top-notch customer service.

Urban Planning Meets Digital Transformation

Digital transformation should look like a master-planned community, not urban sprawl.

How to Cultivate Community on Your Teams

Community is everything. When your team shares values and goals, collaborating to solve business challenges comes easily.

5 Ways to Be a More Empathetic Leader

Knowing the benefits of empathy is only the first step. Here's how to weave it into your company's DNA

NewRocket, ServiceNow, and Bridge Transform In-House Learning with Integrated Platform

A first-of-its-kind initiative, the integration of NewRocket’s Bridge-powered learning platform, NewRocket University, with ServiceNow’s platform, Now Learning, provides a next-level, heightened learning experience.

First and Goal to Go: 3 Leadership Lessons from the Super Bowl

In business, we experience big moments too. And if we’re not careful, those moments can become intimidating. How will you stay grounded when the going gets tough?

Creating a Culture of Excellence

Our VP, Technology Global Practice Leader, Teresa Purdy, has the playbook for building a culture of excellence within your business. Discover her insights.

Looking Ahead: Expect Improvements in Customer Service and Collaboration in 2023

Planning to take on this year in new and innovative ways, our Chief Product Officer, Todd Bashor, shares his 2023 predictions on technology, the customer experience, new horizons for remote-first work, and hopes for more collaboration.

What Are the Different Types of Empathy?

As leaders, taking the time to understand the pillars of empathy will enable you to turn that knowledge into an arsenal for your leadership toolkit and ultimately guarantee a better employee experience.

ServiceNow RiseUp Blog: How Martin Duriques found his calling with ServiceNow and NewRocket

When you RiseUp with ServiceNow like Martin, you go from following a path to creating your own. Doing work you love. Work that works.

Why Empathy?

At NewRocket, we live by five core values: Excellence, Creativity, Integrity, Teamwork, and Empathy (ExCITE). These core values were created and selected by our Crew, not our executive team.

How to Build a Risk-Aware Company Culture in the Remote Work Era

At NewRocket, we’re proud to have a remote-first company culture that allows us to work with people worldwide. Our risk-aware culture is a huge part of what makes that work.

Elite ServiceNow Partner NewRocket Recognized as One of Inc. 5000 Fastest-growing Private Companies

NewRocket, an Elite ServiceNow Partner that advises and supports clients in designing, implementing, and managing digital workflows to improve employee and customer experiences, has been named to the Inc. 5000 list of fastest-growing companies in 2022.

NewRocket Names Nilesh Auti India General Manager

We announced that we have named Nilesh Auti as General Manager of our India business. Auti brings more than 20 years of experience in technology and solutions development.

NewRocket Acquires Service Stack Technologies!

We are welcoming Service Stack Technologies into the NewRocket crew! Service Stack is an India-based ServiceNow Elite Partner and our 5th acquisition.

Leading Worldwide ServiceNow Provider Becomes One Innovative Brand.

Highmetric Acquires NewRocket

Highmetric, a technology strategy, design and operations provider and an Elite Partner of cloud computing platform ServiceNow, announced today that it has acquired NewRocket.

We Care and Give Back

NewRocket staff are passionate about innovation, building portals, and delivering the ultimate digital workplace experience.

The Key To A Strong Vendor Risk Management Program Is A Solid Foundation

Vendor risk is just one of the many facets required of a strong risk management program and should be paid equal attention.

The 5 Most Common GRC Pain Points - And How to Optimize your GRC Program

GRC solutions need to have a strong sense of direction in order to work as expected.

Best Practices for Communicating SecOps to the Board

SecOps is a combined super-team of cybersecurity professionals from both Security and IT Operations sectors, thus, the conjunction of Security and Operations to form SecOps.

Integrated Risk Management (IRM) in the Insurance Industry

Integrated Risk Management has become a necessary and extremely beneficial strategy for organizations to effectively and proactively manage risk across the board.

It's Time to Revive your Enterprise Business Resiliency Plan

While digital transformation can provide significant opportunities, it can also introduce additional risks due to the cross-organizational effects introduced by the new technology and processes.

Driving Value with Operational Resilience in a Post-Pandemic World

Organizations have maintained a steady rise in digitization over the years, which means that firms service sensitive data and mass consumers

How to get the most value from your GRC program with ServiceNow GRC

The value that a strong, well planned, executed and maintained Governance, Risk and Compliance (GRC) program can provide a business is limitless

The 4 Pillars of a Successful IRM Program with ServiceNow

The global pandemic has brought to light the importance of a robust risk management plan for even the most unexpected situations.

Governance, Risk Management and Compliance (GRC) 101

With a solid GRC plan in place, one has established clear objectives, delivered by actions and controls that have been developed with well defined rules and regulations.

What is ServiceNow IRM?

Risk management has always been a reality. It happens in everyday life, hoping for the best while planning for the worst.

Why a GRC Strategy is Imperative for your Business

Governance, Risk Management and Compliance (GRC) is a business requisite because it combines these important elements – good governance, risk management and compliance

How to Safely Pursue Digital Transformation

Implementing a digital risk management program can help organizations make better business decisions, which helps to facilitate and gain the most value out of their digital transformation projects.

Integrated Risk Management (IRM) in Government

The public service governance model is centered on serving the public interest rather than being driven by profit or “the bottom line”

How Does Your Security Incident Response (SIR) Program Measure Up?

Maturing your security incident response program will help your organization gain more context and visibility to your security incidents, prioritize remediation by critical business outcome and increase efficiency within your program’s operations.

The Three Most Important Aspects of an Effective Vulnerability Management Program

Vulnerability Management (VM) is the “cyclical practice of identifying, classifying, prioritizing, remediating, and mitigating” software vulnerabilities and is integral to computer security and network security.

Designing GRC - Asking better questions

Technical challenges can be difficult to solve, but the hardest part of any design exercise isn’t technical at all. It’s understanding what the business is truly asking for, beyond a checklist of features.

7 Key Steps in Planning a Successful Risk Management Program

Integrated Risk Management has the potential to be a powerful tool for organizations, promising the ability to be proactive about risk, identify potential problems before they come to the surface, and embed risk activities in every aspect of business.

Understanding ServiceNow Security Operations

Vulnerability Management (VM) is defined as the “cyclical practice of identifying, classifying, prioritizing, remediating, and mitigating” software vulnerabilities. when effectively implemented, can protect the products and services of your organization.

How to Improve Your Security Incident Response with Automation

Automation can drastically improve the way your organization handles incident response. The growing volume of threat alerts is overwhelming the ability of security operations teams to keep pace. In fact, 93% of organizations report that they are unable to address all of their security alerts the same day.

Cyber Risk Management

In this digital age, organizations are shifting their business processes to adapt to technological innovation, shifts in business models, human factors and new policies and legislation. Organizations are well aware of the consequences of a cyber breach, but while organizations invest heavily in security, cyberattacks are on the rise, both in number and sophistication.

What Constitutes a Mature Risk Management Program?

The goal behind an organization’s risk management program should be to continue operations as business as usual with little to no damaging impact to the business.

What to Expect When Implementing a Vendor Risk Management Program

In today’s increasingly digital and “everything in the cloud” business landscape, companies are relying more and more on third-party vendors to achieve results quickly and competitively.

7 Best Practices for Successfully Managing Third-Party Risk

Understanding the breadth of risks that comes along with pulling in vendors is the key. For example, Cyber risk permeates this digital theatre, owing to a continued increase in the adoption of data privacy regulations around the world.

NewRocket Rapid Delivery IRM: Vendor Risk

Establishing the foundations for maturity: The road to risk intelligence and predictive analytics with ML/AI requires a solid foundation. NewRocket Rapid Delivery establishes the necessary elements to begin the journey and empowers consistent improvements in your program.

What is Vendor Risk Management (VRM)?

Vendor risk management, or VRM, is a program within an organization that is responsible for identifying and remediating risks associated with vendors.

Safeguard your business with a Cyber Risk Management Program

No one needs to be convinced of the need for cybersecurity and everyone knows that the need is becoming more acute.

Exposure: Managing Third-Party Risk in a Digital World

Public and private enterprises alike are under pressure to discover better ways of doing things; better ways to improve efficiency, reduce costs, grow revenue and accelerate the delivery of their unique value to their customers.

Third-Party Risk Mangement

Third-party relationships bring immeasurable benefits to an organization, but they can also pose numerous risks if controls are not put in place to help manage that risk.

The 4th annual Canadian Federal Forum will explore the sustained advancement in technology delivering value, innovation, collaboration, and process excellence.

ServiceNow & NewRocket are excited to invite you to a Summer Higher Education Summit!

Join us for an exciting event where you can test drive ServiceNow® Field Service Management (FSM) at our hands-on workshop.

Join us for a dedicated half-day technical workshop focused on IT Risk and Compliance concepts within the Integrated Risk Management (IRM) solution.

The ServiceNow & NewRocket MSP Workshop Roadshow is coming to a location near you! Check out the list of cities below and register today

ServiceNow and NewRocket are hosting a series of live in-person workshops being offered in major cities through the US.

How Companies Are Creating Cultures That Support & Sustain Mental, Emotional, Social, Physical & Financial Wellness

Work to live: Today’s workforce is much more focused on quality of experience and overall wellness in their professional lives. This change in mindset will continue to shift employers’ focus on how to maximize the employee experience and make it a key differentiator to attracting and retaining top talent.

The City of Santa Monica Digitized Citizen Engagement

With the massive crowd from tourism filling our beaches, dining in our restaurants and shopping in our mall, it can be a challenge to serve the citizens who call this coastal town home.

The Great Resignation & The Future Of Work: Matt Stoyka Of NewRocket On How Employers and Employees Are Reworking Work Together

Over the past several years, we have watched companies of all shapes and sizes across many industries reinvent how they work...

You just became a manager, and now you have to lead your team through an economic downturn. Here's how to best serve your employees and yourself.

Leading a team when business is booming can be a walk in the park compared with shepherding employees through the rough waters of a recession.

Why Organizations Must Adopt an Employee-Focused IT Service Management Approach

While the Covid-19 pandemic accelerated the need for digital workflows, some would argue we were headed in this direction anyway. The pandemic merely highlighted plans that were already being created.

How to Reduce Employee Frustration in Hybrid Work Models

The pandemic has changed many things about the way people work, but the biggest adjustment may be the mindset shift. Employees who have experienced the benefits of remote and flexible work aren’t willing to give up those perks and return to the office full-time. As a result, employers must adjust their business models to keep employees happy by adopting hybrid work models.

Activate an Emotional Connection with Your Customer

Anna Kostroun shares her insights on activating an emotional connection with your customer, why workflow is important for your business, and why it’s important to have complete empathy for the customer experience.

Teams Vs. Slack Debate: Which Is Best for Collaboration?

There's a multitude of tools available today that enable workers to connect, collaborate and exchange ideas, share updates and network across the digital workplace. However, over the past two years, a lot of the air in the discussion has been sucked up by two in particular: Slack and Teams.

Don't Be Afraid of Taking Daily Risks To See What Works

Join Brad Friedman and Anna Kostroun as they chat about your marketing team's secret weapon, throwing spaghetti on the wall to see what sticks, trusting your gut and why women ought to be able to kick back and put their feet up on the conference room table.

Women Of The C-Suite: Anna Kostroun of NewRocket on The Five Things You Need To Succeed As A Senior Executive

Trust your gut. There were times when I put off making a decision because I spent too much time analyzing the possible outcomes. If you’ve ever read Malcolm Gladwell’s Blink, you know that big decisions are best made when you move quickly and trust your gut. It might sound counterintuitive, but it’s a guiding methodology for me.

Roll out a "One Start Shop" Portal with Employee Center

Learn how to transform your portal into a unified digital workplace experience.

How to Bring Your Financial Services Business Into the 21st Century

In this webinar, we’ll discuss how Financial Services companies can modernize their processes without skipping a beat by using a unified digital platform.

Top 5 Security Operations Features in the Utah Release of ServiceNow

In this video, Robert McGaw will walk you through his top 5 features from in the Utah release.

What's New in Utah - ESG, Risk, & Resilience

The Utah release of ServiceNow is finally available and with it comes several new features and updates for ESG, Risk & Resilience

Top 3 Features of Financial Services Operations (FSO) in the Utah Release of ServiceNow

The Utah release of ServiceNow is finally available and with it comes several new features and updates for Financial Services Management (FSO). In this video, Melissa Copley will walk you through her top 3 features from SFO in the Utah release.

Upgrade Your Service Portal to ServiceNow Employee Center

Ready to take advantage of some of the new Employee Center features in the ServiceNow Utah release?

The 4 Security Myths Holding you Back

In this webinar, you’ll discover how to debunk four common security myths and make progress with ServiceNow

The 3 Ways to Generate Revenue and Improve Customer Service with ServiceNow

In this webinar, our team of experts will uncover three ways ServiceNow can help your business generate new revenue streams, transform the customer experience, and retain customers for the long haul.

3 Actions Enterprise Risk Managers Need to Take to Protect their Companies from Unseen Threats

In this free webinar, our team of expert panelists will discuss three key actions every Enterprise Risk Manager should take to relieve the pressure of unseen threats

The 4 Ways Top Performing IT Departments are Saving Millions and Maximizing Value with ITOM

IT leaders face constant issues and noise and often struggle to support their businesses with effective IT operations.

Top 5 Features in the ServiceNow Tokyo Release

Top 5 Features in the ServiceNow Tokyo Release

Hardening your Moving Environment: Accelerating Detection & Remediation to Build Cyber Resiliency

How do you secure your moving targets and ultimately build a trusted relationship between your IT and SecOps teams that will create future operational resiliency

Creating a Seamless Portal Experience Across Departments with ServiceNow

In this webinar, we explain the benefits of adopting a consolidated portal strategy...

Top 10 Features in ServiceNow San Diego Release

Top 10 Features in ServiceNow San Diego Release

As the use of mobile technology evolves, people expect great service anytime and anywhere. That means companies like yours need a native mobile solution that can meet those demands.Often, packaged or “low-code” mobile solutions are too limited to fully support the experience you want.

Download this free lookbook to see some examples of what's possible with ServiceNow Employee Center

Cybersecurity spending protects networks, system and data. A Cyber Risk Management program protects the entire business

NewRocket helps organizations make more confident and effective business decisions. By providing trusted, aggregated, and transparent risk & security intelligence

Ken McPherson, Chief Revenue Officer of NewRocket, discusses the risks that organizations are taking on when they take on Digital Transformation and the keys to a high-performance GRC program

Calculated risk-taking is and has always been the essence of business and route to success, and a strong governance, risk and compliance (GRC) program is the right tool for managing non financial and compliance risk.

Ready to Go Beyond Workflows?