Articles & Resources

Join Kirk Hogan, VP of Technology, Platform and Integrations Strategy, NewRocket to gain new perspectives on how you can take your enterprise’s transformation journey to the next level.

In this edition of NewRocket TV, Nathan Firth, our Chief Creative Officer, will walk you through some of his favorite new platform features and give you a closer look at the ServiceNow Vancouver release.

NewRocket’s own Solution Architect, Jack Anderson, walks us through the new Common Control feature for IRM/GRC in the ServiceNow Utah release.

In this video, Robert McGaw will walk you through his top 5 features from in the Utah release.

The Utah release of ServiceNow is finally available and with it comes several new features and updates for ESG, Risk & Resilience

The Utah release of ServiceNow is finally available and with it comes several new features and updates for Financial Services Management (FSO). In this video, Melissa Copley will walk you through her top 3 features from SFO in the Utah release.

Ready to take advantage of some of the new Employee Center features in the ServiceNow Utah release?

In this webinar, we’ll discuss how Financial Services companies can modernize their processes without skipping a beat by using a unified digital platform.

IT leaders face constant issues and noise and often struggle to support their businesses with effective IT operations.

In this webinar, our team of experts will uncover three ways ServiceNow can help your business generate new revenue streams, transform the customer experience, and retain customers for the long haul.

In this free webinar, our team of expert panelists will discuss three key actions every Enterprise Risk Manager should take to relieve the pressure of unseen threats

Learn how to transform your portal into a unified digital workplace experience.

In this webinar, you’ll discover how to debunk four common security myths and make progress with ServiceNow

Top 5 Features in the ServiceNow Tokyo Release

In this webinar, we explain the benefits of adopting a consolidated portal strategy...

How do you secure your moving targets and ultimately build a trusted relationship between your IT and SecOps teams that will create future operational resiliency

Top 10 Features in ServiceNow San Diego Release

ServiceNow Elite Partner announces its best-in-class enterprise resilience offering is now available on the ServiceNow store to empower leaders amidst digital uncertainty

From the ServiceNow blog read the original article on the ServiceNow blog here

In the world of Customer Service Management, staying up to date with the latest features is essential for providing excellent service and streamlining operations. The ServiceNow Vancouver features in CSM are game changers, offering innovative solutions for businesses

"It has never been more important for organizations to have an effective and efficient cybersecurity and cyber risk program. Companies are dealing with a constantly changing threat landscape, ever-shifting attack surface, and increasing regulatory pressure," said Melissa Cohoe, Global Security, Risk & Resilience Strategist at NewRocket. "Failure to comply with the mandate could result in lawsuits from investors, SEC enforcement actions, and significant damage to a company's reputation. Moreover, companies who experience a material breach with a poor disclosure risk impact their brand and reputation, stock price, and financial performance. NewRocket is committed to helping our clients leverage leading-edge technology platforms like ServiceNow best to get the most value from their cybersecurity and cyber risk programs."

Check out the newest Financial Services Operations features in the latest Vancouver release by ServiceNow!

Bruce Cathcart has joined our Crew of experts as our Global Customer Workflow Advisor. Recently the National ServiceNow CX Leader for both Customer and Field Service at Deloitte, Bruce was instrumental in building the ServiceNow Customer Experience organization and offering in Canada from the ground up

Check out the thoughts by Solution Architect Tamara Sylte from NewRocket on the newest features in the latest Vancouver release by ServiceNow!

Human error is the main cause of 95% of cybersecurity breaches. Our global security, risk, and resilience practice strategist, Melissa Cohoe, shares three practical recommendations to prevent human error in your business.

Seasoned enterprise IT executive joins Elite ServiceNow provider in newly created role; brings professional services and advisory expertise to help shape the company’s next stage of growth, innovation, and customer experience.

Dive deep into risk and resilience and unveil the key success factor for managing risk on a global scale.

At NewRocket, we shape a strong culture by promoting positivity without dismissing Crew Members’ stressors and concerns. Automation is a huge help here. Guided by four principles that are fundamental to how we solve customer challenges, we use AI and machine learning to reduce complexity and allow our Crew to engage in more meaningful, strategic customer service

Leading with empathy builds trust, improves productivity, and enables collaboration. Here's how to cultivate an empathetic workplace culture that inspires everyone to do the same.

To retain and nurture our expert ServiceNow talent, we built this feedback right into the core of our company. We made an early commitment to provide ongoing, meaningful upskilling opportunities that went beyond just training. Enter NewRocket University. Designed to cultivate a learning culture and serve as a talent differentiator, our internal learning engine provides tools and resources that help our Crew live their values, shape their careers, and drive extraordinary client results.

Work to live: Today’s workforce is much more focused on quality of experience and overall wellness in their professional lives. This change in mindset will continue to shift employers’ focus on how to maximize the employee experience and make it a key differentiator to attracting and retaining top talent.

With the massive crowd from tourism filling our beaches, dining in our restaurants and shopping in our mall, it can be a challenge to serve the citizens who call this coastal town home.

Over the past several years, we have watched companies of all shapes and sizes across many industries reinvent how they work...

Leading a team when business is booming can be a walk in the park compared with shepherding employees through the rough waters of a recession.

While the Covid-19 pandemic accelerated the need for digital workflows, some would argue we were headed in this direction anyway. The pandemic merely highlighted plans that were already being created.

The pandemic has changed many things about the way people work, but the biggest adjustment may be the mindset shift. Employees who have experienced the benefits of remote and flexible work aren’t willing to give up those perks and return to the office full-time. As a result, employers must adjust their business models to keep employees happy by adopting hybrid work models.

Anna Kostroun shares her insights on activating an emotional connection with your customer, why workflow is important for your business, and why it’s important to have complete empathy for the customer experience.

There's a multitude of tools available today that enable workers to connect, collaborate and exchange ideas, share updates and network across the digital workplace. However, over the past two years, a lot of the air in the discussion has been sucked up by two in particular: Slack and Teams.

Join Brad Friedman and Anna Kostroun as they chat about your marketing team's secret weapon, throwing spaghetti on the wall to see what sticks, trusting your gut and why women ought to be able to kick back and put their feet up on the conference room table.

Trust your gut. There were times when I put off making a decision because I spent too much time analyzing the possible outcomes. If you’ve ever read Malcolm Gladwell’s Blink, you know that big decisions are best made when you move quickly and trust your gut. It might sound counterintuitive, but it’s a guiding methodology for me.