In your conversations with clients, how have financial institutions been able to improve their customer service usingServiceNow’s Financial Services Operations (FSO) solution?
This is one of my favourite questions. Improving customer service can be a rabbit hole of activities and initiatives, and at a financial institution that usually means there are multiple data sources used to make decisions. So, the answer becomes simple; Financial service institutions are able to improve their customer service because they have real-time data at their fingertips, that consolidates multiple data sources and allows leadership to focus on changing behaviors instead of chasing lagging data.
How can NewRocket help financial institutions transition from custom-built applications to an industry-specific solution?
Here is my approach on this topic – custom built solutions when reviewed correctly give you a great starting point – a starting point of what you need and a starting point of what you need to solve differently. Taking a custom build application whether it is built on ServiceNow or on another platform is a mapping exercise and if done correctly will only amplify your success in your next implementation. Here is my caution though – this never means like for like. NewRocket will challenge you, so you get like for better.
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