The traditional approach to a Security Incident Response (SIR) program is typically reactive in nature. Analysts assign alerts to responders as they come in and SIR teams frequently try to tackle a backlog of alerts. The trouble is, that response is ad hoc and usually documented in a spreadsheet, which is hard to track, difficult to report on, and provides very little visibility or context into how each security incident could affect the organization. Does this sound familiar?
As a leader in IT security, your goal is to keep the business secure, protect your organization’s reputation from cyber threats and to demonstrate the effectiveness of your security programs.
According to a 2019 IBM study, 77% of organizations do not have a cyber Security Incident Response plan applied consistently across the enterprise (IBM).
By taking a more programmatic approach to security incident response, a risk-based approach considers how security incidents affect the business as a whole. To achieve a mature SIR program, IT teams need to think outside of their own department. It is essential to include stakeholders from various areas of the organization to gain insight into how to classify and tie the incidents to a business outcome. They can then prioritize how to respond to those threats based on how that incident could affect the business. A bi directional translation layer between the business and IT allows each group to understand their role in the SIR program.
Furthermore, the right technology such as ServiceNow Security Operations can help you achieve a mature SIR program through automation and prioritization by asset criticality. The solution can minimize the noise from a flurry of alerts, cut down on time spent on manual tasks and provide better visibility between security and IT. Implementing a risk-based approach to your SIR program, along with the right technology will allow your security team to:
- Know where to assign resources to gain the most value to your organization
- Communicate the value of programs to non-technical stakeholders
- Classify and prioritize security incident alerts based on what is most critical to your organization
- Fast, efficient security incident response
- Improve time to remediate
Maturing your security incident response program will help your organization gain more context and visibility to your security incidents, prioritize remediation by critical business outcome and increase efficiency within your program’s operations.