The 5 Most Common GRC Pain Points - And How to Optimize your GRC Program

GRC solutions need to have a strong sense of direction in order to work as expected.

December 6, 2021

Strong governance, risk and compliance (GRC) strategies provide a myriad of benefits to your organization, but where do we start? Consider a few common GRC strategy pain points and learn exactly what your organization needs so that you can implement the best possible solution with minimal headache.


Implementing a strong GRC solution is no easy task—like gears in a watch, there are a lot of moving parts that must work together to ensure a seamless action. And like the watch battery that makes everything work as it should, strong leadership, project management and communication are of utmost importance for an effective GRC solution.

GRC solutions need to have a strong sense of direction in order to work as expected.

“A vision should be clear about what the GRC solution will do, for whom it will do it, and most importantly, why you are doing it.”

Scope & Underestimating

Coupled with leadership, it’s important that everyone involved with a GRC solution implementation is on the same page, and that the estimates for the roll-out activities are realistic. Scrutiny on part of the project managers during the planning and execution of a GRC solution is imperative.

“Not all program sponsors are forgiving enough to approve change requests due to inaccurate or ineffective estimation of activities.”

Getting started with GRC: Helping organizations plan for a successful GRC program, page 40.

Planning actions using the most accurate and up-to-date information available will help you avoid any underestimations and ensure that your scope for the solution is as accurate as possible.

Misunderstanding of business impact

Misunderstanding or simply being unaware of the GRC solution’s value to your business makes it difficult for board members to provide support.

“By attributing each delivery item to some part of a business function, goal, or expectation, each item can be assigned some level of value.”

Getting started with GRC: Helping organizations plan for a successful GRC program, page 41.

Providing context to each moving part will assign it a value, which will allow you to communicate the GRC solution more effectively internally.

Manual processes

Manual processes for collecting and analyzing data are outdated. They lack almost all the benefits that automated processes provide for a business—they take more time, cost more money, use more resources and are more prone to errors.

Strong GRC solutions, such as ServiceNow GRC, can provide huge benefits from intelligent, automated processes that do all the compiling, analyzing and reporting for you.


Fluid connections between people and systems is a key part to breaking down silos—but how do you form those connections? Like most solutions of the modern day, you automate them. Use a risk management tool to handle processes and eliminate the need for manual input to reduce departmental and informational silos. At NewRocket, we are proud to have more than 25 certified GRC experts on our team to work directly with clients to deliver trusted risk and security intelligence. Reach out to find out how we can help mature your organization’s GRC program today.

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The 5 Most Common GRC Pain Points - And How to Optimize your GRC Program

GRC solutions need to have a strong sense of direction in order to work as expected.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK. Partnership for Good Grant

The Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

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At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

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Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.