How to Improve Your Security Incident Response with Automation

Automation can drastically improve the way your organization handles incident response. The growing volume of threat alerts is overwhelming the ability of security operations teams to keep pace. In fact, 93% of organizations report that they are unable to address all of their security alerts the same day.

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Automation can drastically improve the way your organization handles incident response. The growing volume of threat alerts is overwhelming the ability of security operations teams to keep pace. In fact, 93% of organizations report that they are unable to address all of their security alerts the same day.

Manual processes for incident response eat up a lot of your time, are tedious and frankly unnecessary with today’s available technology. The process of identifying problems, isolating infected systems, researching a threat, etcetera all cause a headache that is largely avoidable. No more weekend worries, rushing to the office or wire-ripping is necessary with ServiceNow Security Operations.

For example, let’s say you’re faced with containing and investigating a malware intrusion. You’d be faced with a long list of tasks, and if you’re not able to respond quickly you could end up with a serious situation on your hands and progressively worse damage as time goes on. ServiceNow offers autonomous tools that can identify, isolate and remediate any such intrusion in a matter of minutes, no human input required.

Automating security procedures introduces a myriad of benefits and optimizations that help your cybersecurity team better understand, analyze and respond to even the most complex incidents. ServiceNow‘s workflows do just that.

Features

Workflow management with Flow Designer

Standardize assignments and coordinate discovery, identification, and remediation across IT and security.

Phishing reporting and response

Speed up time-to-know and time-to-respond to implement resolutions faster. Merge and prioritize incidents with automation and predictive intelligence.

Security operations efficiency dashboard

Get a centralized view of performance, identify incident trends and stage analysis to reveal roadblocks.

Third-party security integrations

Coordinate response with solutions for SIEM, threat intelligence and network and endpoint security.

Benefits

Manage exposure to threats

Gain resilience with real-time views of your security posture. Prioritize incidents based on business impact.

Having your security posture analytics at your disposal gives your organization a momentous advantage over threat actors. Learn how, why and when incidents are happening and use that data to implement important changes that save time and money.

Enable fast, fluid response

Establish repeatable processes with automated workflows and standardized playbooks.

In many cases, a bulk of cyber threats are ‘false alarms,’ mislabeled and repetitive. Spending human-hours to deal with these kinds of incidents is not an optimal use of the SecOps team’s time. By introducing automation, teams are able to focus on serious threats, while automated processes handle the small stuff.

Resolve threats quickly

Empower your team to work on the most important tasks first. Collaborate and automate to drive results.

Without having to worry about the inflow of smaller, superfluous incidents, teams are more prepared to respond to important tasks, which means they get taken care of more quickly and with greater attention to detail.

92% of security leaders agree that automation is integral for modern threat management, yet only 65% of organizations have partially automated alert processing. If this sounds like your organization, it’s time to consider introducing automation to your security incident response program. Talk to us about how we can work together to help you mature your cyber risk program.

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How to Improve Your Security Incident Response with Automation

Automation can drastically improve the way your organization handles incident response. The growing volume of threat alerts is overwhelming the ability of security operations teams to keep pace. In fact, 93% of organizations report that they are unable to address all of their security alerts the same day.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK.

ServiceNow.org Partnership for Good Grant

The ServiceNow.org Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.

Knowledge 2025 Wrapped: AI, Recognition, and Real Connections

The energy at Knowledge 2025 was undeniable—from the packed keynotes and buzzing expo floor to the meaningful conversations that happened across every corner of the event. This year’s theme was clear: AI + Data + Workflows aren’t just buzzwords—they’re reshaping how organizations operate, and fast.

Knowledge Wrap Video

What We Learned

AI dominated the discussion, but the bigger story was what customers are asking for. Many voiced a common concern: how do we keep up with the rapid pace of platform changes and truly realize ROI? Customers aren’t just looking for tools—they’re looking for trusted partners who can help them make sense of what’s possible, guide adoption, and build strategies that align to real outcomes.

That’s where NewRocket steps in. Our latest AI offerings are designed to help organizations not just implement ServiceNow’s latest innovations, but consume them—connecting platform intelligence to business value.

We also hosted two well-attended sessions that brought these ideas to life:

  • Mastering AI Adoption explored how to use FlightPath.AI to assess readiness, target high-value use cases, and scale AI with strategy and confidence
  • AI & Automation for Security, Risk, and Compliance delivered actionable strategies for breaking down silos and building a unified, real-time risk posture using automation and AI.

These conversations reinforced the urgent need for cross-functional alignment and thoughtful execution as AI continues to reshape the enterprise landscape.

Strategic Alignment with ServiceNow

During the week, our team had the opportunity to meet with Erica Volini, EVP of Worldwide Industries, Partners, and GTM at ServiceNow, along with Nick Fabbri, Sr. Manager of Global Partnerships & Channels. We walked them through our FlightPath.AI framework and Now Assist Pilot offer—both of which were recognized as directly addressing market needs. They expressed strong interest in how we’re enabling customers to kick-start AI adoption with structured, outcome-driven support. We’ll continue to collaborate closely in the coming months to track the progress and impact of these efforts.

Customer Recognition

One of our favorite moments this year was watching our customers shine. From financial institutions to global manufacturers, their stories of transformation and innovation took center stage in multiple Knowledge sessions. We’re especially grateful to those who went one step further and recorded customer testimonials with us onsite—proof of the strong relationships we’ve built together and the results we’re proud to share.

Award-Winning Experience

We’re thrilled to share that NewRocket-designed portals earned major recognition this year:

  • 🥇 Danone won 1st place for Best Overall Employee Portal
  • 🥉 Xerox earned 3rd for Best HR (Single Departmental) Portal
  • 🚀 Our own NewRocket Portal was named a Top 3 Partner Internal Portal

These awards highlight our commitment to crafting human-centered, high-impact experiences across industries.

Booth Conversations & Customer Connections

With over 290 customer interactions and 40+ meetings held onsite, the interest in strategic, outcomes-based ServiceNow partnership has never been stronger. Across industries, one theme echoed loud and clear: organizations want more than just implementation—they want a partner who can lead with strategy, help define roadmaps, and unlock the value of AI and automation.

A Night to Remember

We closed out Wednesday evening the best way we know how—poolside at CAPRI. This year’s party drew over 530 attendees and was once again praised for creating a space where meaningful conversations and celebration can coexist. If you joined us, thank you for being part of what has become a highlight of the week.

We left Las Vegas energized, inspired, and ready to keep helping our customers make the most of their ServiceNow investment. Until next year—let’s keep building what’s next.