City of NewRocket: Your Key to Unlocking the Next Level of Municipal Services

Today, NewRocket, the go-to ServiceNow guide for global enterprise leaders, is proud to announce the launch of City of NewRocket Solutions.

May 1, 2024

Vista, CA – May 1, 2024 – Today, NewRocket, the go-to ServiceNow guide for global enterprise leaders, is proud to announce the launch of City of NewRocket Solutions. This groundbreaking suite of tailored digital services and native mobile technology is set to enhance municipal operations and constituent engagement utilizing the power of ServiceNow.

The City of NewRocket encompasses a comprehensive approach to municipal challenges and offers integrated solutions that leverage the powerful capabilities of ServiceNow's Public Sector Digital Services (PSDS) offering. This solution set, tailored specifically to meet the dynamic needs of each city, drives innovation and fosters better collaboration with city employees. Constituents enjoy faster and easier to access services via a self-service portal, virtual agent, and native mobile applications.

Key components of the City of NewRocket Solutions include:

Public Sector Digital Services (PSDS): Utilizing ServiceNow’s comprehensive platform, NewRocket implements PSDS to transform the way municipalities manage their workflows and service requests. This system aims to replace traditional customer service management tools to provide a more efficient, responsive service architecture. Additionally, Now Assist seamlessly brings advanced AI capabilities into the service management process.

311 Community Self-Service Portal: The City of NewRocket presents a robust 311 portal, that empowers residents to easily report issues such as potholes and graffiti and request services like permits. This portal not only enhances the speed and efficiency of service requests but also improves transparency between city officials and the communities they serve.

Branded Native Mobile App: Complementing the online portal, the native mobile app offers unparalleled accessibility for on-the-go reporting and interaction. This app takes advantage of the advanced mobile device features and securely integrates with the city’s ServiceNow instance and other data sources to give the city the flexibility it needs to deliver an extraordinary experience for residents. Beyond just issue reports and city service requests, this app engages residents with city news and events, conducts polls and surveys, assists with finding parking, and promotes local businesses.

Unhoused Outreach Solution: A key innovation in the City of NewRocket suite is a mobile solution specifically developed for homelessness outreach workers, enabling them to manage cases effectively and connect with clients in the field. This tool helps workers create profiles for the unhoused, track interventions, and manage ongoing tasks to assist clients. Future iterations will allow clients themselves to interact directly with services offered by the city.

Gary DiOrio, CEO of NewRocket, states, “With the City of NewRocket, we are setting a new standard for how cities can connect with their constituents and manage internal operations more effectively. These digital solutions are not only about enhancing efficiency; they are about transforming the quality of life for residents and empowering municipal staff to perform at their best.”

The launch of City of NewRocket Solutions marks a significant milestone in digital public sector innovation. As cities face increased pressures to modernize infrastructures and services, NewRocket remains committed to providing cutting-edge solutions that pave the way for a smarter, more connected urban future.

About NewRocket

NewRocket is a global, full-service, elite-tier ServiceNow partner that helps enterprise leaders navigate a rapidly changing business landscape. As the go-to ServiceNow guide, the NewRocket Public Sector team has both savvy ServiceNow experts and practitioners with on-the-ground public sector industry experience with a passion for helping organizations successfully prepare for and implement digital transformation initiatives.

For more information about the City of NewRocket and other services, please contact:

**Media Contact:**

Meaghan O’Brien
Head of Marketing, North America
(613) 600-2962

Want to Learn More? Talk to an Expert
Contact Us

City of NewRocket: Your Key to Unlocking the Next Level of Municipal Services

Today, NewRocket, the go-to ServiceNow guide for global enterprise leaders, is proud to announce the launch of City of NewRocket Solutions.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK. Partnership for Good Grant

The Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.