Flightpath

What is Flightpath?

Flightpath is a focused, four-week strategic engagement that helps you align business goals, platform capabilities, and executive vision — building a clear roadmap for ServiceNow transformation and future AI success.

It’s more than a strategy workshop. Flightpath blends business priorities with platform insight to create a prioritized capability map, solution architecture, and Phase 1 project definition — all tailored to outcomes. It also identifies where AI(including GenAI) can add the most value across your workflows, ensuring your roadmap is built with AI-readiness in mind.

“The fastest way to build consensus, validate priorities, and get everyone on the same page —with real outputs, not just conversations.”

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ServiceNow Advisory Services and Customer Success

What It Delivers

Stakeholder alignment across business, IT, and executive teams
Capability and gap analysis mapped to platform outcomes
Solution and data architecture design
Prioritized roadmap and investment-ready Phase 1 project brief
AI-readiness assessment and alignment to ServiceNow AI capabilities

What You Walk Away With

Executive summary and platform strategy deck
Capability map and solution architecture
Investment-ready Phase 1 plan (SOW + estimate)
Multi-phase roadmap and sequencing plan
Foundation for scaling workflows and deploying GenAI

Ideal For

Organizations at the start of their ServiceNow journey
Teams preparing for transformation or AI adoption
Customers not seeing platform ROI and needing a reset
Leaders planning expansion beyond ITSM or CSM
Those wanting a solid foundation before activating Now Assist or Flightpath.AI

Why It Works

Combines strategic and technical expertise in a 4-week format
Tangible outputs and clear next steps
Aligns with ServiceNow’s AI-first platform vision
Reduces delivery risk, builds executive confidence
Creates clarity across teams — and momentum for change