Leading the AI Revolution: NewRocket’s Approach to Opportunity, Risk, and Governance

In this blog, we delve into the first two of four pillars of the NewRocket approach: identifying opportunities and risks and establishing robust governance frameworks.


Our previous blog, “Is Your Business Prepared for the AI Revolution?” discussed the importance of understanding AI's potential and developing a plan for harnessing its power most effectively. In this blog, we delve into the first two of four pillars of the NewRocket approach: identifying opportunities and risks and establishing robust governance frameworks.

Identify Opportunities

The first step in any successful AI implementation journey is to recognize the specific opportunities AI presents within your organization. AI has the potential to revolutionize processes, increase efficiency, and unlock new insights, but many organizations we speak with don’t know where to start.

As you contemplate your business landscape, consider the time-intensive or costly processes that could benefit from AI automation. Often, the quickest wins come by automating the “boring stuff.” Shaving seconds or minutes off repetitive activities can yield significant benefits over time. For example, summarizing long-running issues for a hand-off to another team is both time-consuming and vital: a task AI can do exceedingly well. Or, let AI reduce triage and resolution time by routing issues to the most appropriate assignment group.

Success in automating mundane tasks earns you the opportunity to pursue more ambitious changes. As the “boring stuff” is plowed away, it exposes even more fertile ground for automation and innovation. 

At NewRocket, we work closely with our clients to uncover the full spectrum of possibilities AI has to offer. We review your processes against your current challenges and goals to offer guidance on how AI technology can streamline your business operations, enhance customer experiences, and optimize decision-making processes.

Identify Risks

It's equally important to acknowledge and address the risks associated with AI adoption, including data privacy, security concerns, algorithmic biases, and ethical and social implications.

AI systems heavily rely on data to function effectively. However, this reliance on data introduces significant privacy and security risks. Your organization must ensure that the data collected, stored, and used by AI systems comply with privacy regulations such as GDPR or CCPA. Failure to adequately protect sensitive information can lead to breaches, regulatory fines, and reputational damage.

AI algorithms learn from historical data, which may inherently contain biases. If left unchecked, these biases can perpetuate or even exacerbate inequalities and discrimination, potentially resulting in brand damage and legal repercussions. NewRocket can help your organization implement robust processes to detect and mitigate bias throughout the AI lifecycle.

AI technologies raise complex ethical and social dilemmas that your organization must navigate carefully. Issues such as job displacement, algorithmic accountability, and the impact on human autonomy require thoughtful consideration. Deploying AI without adequate ethical frameworks in place can result in unintended consequences, including public backlash, loss of trust, and regulatory scrutiny. You must engage in transparent dialogue with stakeholders, including employees, customers, and policy makers, to address these concerns and ensure responsible AI use.

As NewRocket guides you to identify opportunities for AI adoption, we will also discuss how to mitigate these risks.

Establish Robust Governance Frameworks

Effective governance is essential to ensure the responsible and ethical use of AI within organizations. That's why NewRocket strongly emphasizes establishing robust governance frameworks tailored to each client's unique needs and challenges. 

These frameworks typically involve conducting risk assessments at various stages of the AI lifecycle, from data collection and model development to deployment and monitoring. Implementing compliance tracking and reporting systems that can give you the right visibility and confidence.  

We assist organizations in defining clear roles and responsibilities, establishing transparent decision-making processes, and implementing mechanisms for ongoing monitoring and evaluation. By embedding governance principles from the outset, we help our clients mitigate the previously mentioned risks, foster accountability, and ensure compliance with regulatory requirements.

Looking Ahead

As we continue to explore NewRocket's approach to AI readiness, our next blog will cover the final two pillars of our approach: preparing the organization for change and implementing tailored solutions. We'll delve into strategies for AI adoption, how to build employee capabilities, and how to execute AI initiatives that deliver tangible business outcomes.

In the meantime, if you're eager to learn more about how NewRocket can help your organization lead the AI revolution, don't hesitate to reach out to our team.

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Leading the AI Revolution: NewRocket’s Approach to Organizational Change Management and Tailored AI Solutions

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Leading the AI Revolution: NewRocket’s Approach to Opportunity, Risk, and Governance

In this blog, we delve into the first two of four pillars of the NewRocket approach: identifying opportunities and risks and establishing robust governance frameworks.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK.

ServiceNow.org Partnership for Good Grant

The ServiceNow.org Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.