Highmetric Changes Name, Unifies Under NewRocket Brand to Create Global ServiceNow Powerhouse

Leading Worldwide ServiceNow Provider Becomes One Innovative Brand.

January 13, 2022

Leading Worldwide ServiceNow Provider Becomes One Innovative Brand,
Achieves All 4 ServiceNow Workflow Badges Recognizing Expertise and Capabilities,
Strengthens Team for Global Growth

San Diego, January 13, 2022 – Highmetric, a technology strategy, design, and operations provider and a ServiceNow Elite Partner, today announced that it will unify all five companies in its portfolio under the innovative NewRocket name and brand. Unifying under the NewRocket name brings together the best attributes of all five companies and exemplifies the company's broadened capabilities and mission to Go Beyond, to deliver meaningful experiences and extraordinary results with ServiceNow. The company, which was acquired by Gryphon Investors in 2021, also announced that the corporate headquarters for NewRocket will be in San Diego, California.

"The brand embodies our vision and our core values," said Matt Stoyka, CEO, NewRocket. "The NewRocket brand exemplifies our speed to scale and grow this business and our commitment to deliver a resilient, connected, and transformed enterprise, where employees flourish, companies thrive, and people matter. With our expanded depth and breadth of capabilities, global footprint, and our talented crew, we are truly in a differentiated position to deliver meaningful experiences and extraordinary results with ServiceNow."

NewRocket has made significant strides to cement its position as the leading global ServiceNow provider, completing four acquisitions in four months as the company continues to aggressively scale the business and accelerate impact for clients worldwide. NewRocket is one of only two certified ServiceNow partners in the world to achieve all 4 ServiceNow workflow badges. This elite achievement within the Now ecosystem recognizes capacity, competency, and capabilities across all four workflow areas. NewRocket now holds badges in IT, Customer, Employee, and Creator Workflows. The achievement of these badges recognizes the expertise and certification of NewRocket's consultants, advisors, architects, and analysts and the high quality of customer outcomes and satisfaction on the Now platform.

The company has exceptional momentum investing in areas where clients need the most direction, thought leadership, and support, and has expanded its team across the United States, Canada, Europe, and India to provide global capability and local presence. The company has also strengthened its global leadership team with the addition of Chris Pope, Chief Innovation Officer, earlier this month. Pope will lead the Europe team and will be focused on growing the NewRocket brand in the region. Pope brings deep expertise using the Now platform to transform the future of work.

"ServiceNow has recognized our expertise and ability to deliver across all four workflows and capabilities. NewRocket provides end-to-end experience and support for clients across all of their workflow needs on the Now Platform," said Chris Pope, Chief Innovation Officer. "I joined this rocket ship because the need to transform the way we work is now more critical than ever. Only NewRocket has both the deep expertise and a nimble, agile model that aligns services and capabilities to help our clients meet the needs of employees and customers."

Today's launch of the NewRocket name and brand marks the beginning of the next phase of the company's journey and provides a foundation to go to market as one global powerhouse.

"This unprecedented momentum paves the way for NewRocket's next phase of strategic growth, continues Stoyka. "Our people and expertise under the umbrella of a highly innovative and respected brand, and our commitment to Go Beyond to make every experience matter for our clients puts NewRocket is in a truly unique position to command the ServiceNow ecosystem and service its customers wherever they are in the world."

About NewRocket

NewRocket delivers meaningful experiences and extraordinary results with ServiceNow. We go beyond to deliver a resilient, connected, and transformed enterprise, where employees flourish, companies thrive, and people matter. We bring innovative and creative solutions to over 1,000 customers around the globe in Financial Services, Healthcare, Government, Insurance, and Technology companies. NewRocket has delivered over 4000 successful projects through world-class implementations and integrated solutions across the entire ServiceNow platform. For more information, please visit www.newrocket.com.

About Gryphon Investors

Based in San Francisco, Gryphon Investors (www.gryphoninvestors.com) is a leading private equity firm focused on profitably growing and competitively enhancing middle-market companies in partnership with experienced management. The firm has managed over $5.0 billion of equity investments and capital since 1997. Gryphon targets making equity investments of $50 million to $300 million in portfolio companies with enterprise values ranging from approximately $100 million to $600 million. Gryphon prioritizes investment opportunities where it can form strong partnerships with owners and executives to build leading companies, utilizing Gryphon's capital, specialized professional resources, and operational expertise.

Lambert & Co.
Caroline Luz, 203-656-2829, cluz@lambert.com
Jennifer Hurson, 845-507-0571, jhurson@lambert.com

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Highmetric Changes Name, Unifies Under NewRocket Brand to Create Global ServiceNow Powerhouse

Leading Worldwide ServiceNow Provider Becomes One Innovative Brand.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK.

ServiceNow.org Partnership for Good Grant

The ServiceNow.org Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.