Integrated Risk Management (IRM) in Government

The public service governance model is centered on serving the public interest rather than being driven by profit or “the bottom line”


Introduction: The Public Sector Governance Model

The public service governance model is centered on serving the public interest rather than being driven by profit or “the bottom line”. Integrated Risk Management (IRM) practices are increasingly being recognized as a core element of effective and efficient public administration.

A high-performance IRM program goes even further; weaving the proactive management of cyber, operational and business risks into the very fabric of organizational decision making.

As an executive function, IRM is much more than a collection of defensive tactics. Decisions made or declined on the strength of “gut feelings” give way to structured deliberations and the IRM program becomes a strategic business enabler – a transparent, auditable process for weighing the benefits in every opportunity against the risks each presents to the organization.

A solid IRM program requires cross-functional collaboration that can drive a shared language and harmonized metrics to help break down risk management siloes and ensure that every decision considers the costs and benefits to every operational function that may be affected.

For example, in support of Digital Transformation in government, there has been a shift to cloud services. While this shift may be seen as a new and innovative way of doing business, it is not without its risks. Between the third-party cloud service provider and the government policymakers, there are many challenges involved in getting these services delivered to the government, whose goal is ultimately to serve Canadians in a timely, effective and efficient manner.

Finding ways for government departments to work together for the overall success of Digital Transformation is key. Being able to effectively identify risks and navigate the journey of governance, risk and compliance as a whole can make or break the success of service delivery.

Public Sector Innovation

Although governments are not subjected to the same market pressures that drive innovation in business, the public sector nonetheless must answer to increasing public pressure to “do better with less” and transform its operations and organizational culture, accordingly, to accommodate demands for fiscal restraint and service value.

There are many opportunities for the public service to benefit from private sector insights and approaches to risk management and a culture of innovation which includes:

  • IT Protection of sensitive data and personal information on networks and systems, cybersecurity capabilities, information sharing
  • Legal Document retention, contract management, compliance
  • Executive Offices & Communications Better decision making; promotion, organizational change support, communication of success stories and lessons learned
  • HR Performance measurement, culture change, employee engagement, employee-driven (vs. top down) innovation

In the past two decades, private-sector concepts like innovation have gradually become part of the public service lexicon. The Government of Canada, with its long-standing history of innovation, has in recent years made a digital shift to becoming more agile, open, and user-focused. Their journey of digital transformation and service improvements through innovation is well documented here.

GRC/IRM for the Public Sector

Since 2006, NewRocket has helped federal government, local municipalities, and other public sector organizations plan, deploy, and support successful implementations of Governance, Risk Management & Compliance (GRC) solutions.

GRC is also referred to as Enterprise Risk Management (ERM) or Integrated Risk Management (IRM) within some government departments. Regardless of the naming conventions, our full lifecycle of services includes executive workshops, implementation and integration, and support services tailored specifically for the unique requirements of government agencies and departments.

NewRocket helps government to automate processes and procedures and implement the necessary tools to find efficiencies at all levels of the organization.

Recent NewRocket projects include:

  • SA&A solution for Canadian Federal Government
  • Entity Models for Government wide integrated risk management programs
  • Regulatory Compliance Management for a provincial agency in Ontario
  • Audit and IT risk for a major provincial health care department
  • SecOps deployment for a large municipality in Western Canada
  • GRC Visioning workshop delivered to a major a provincial government department
  • Solution for Privacy Impact Assessments (PIAs) deployed for several major health care facilities

NewRocket's partnership with RSA Archer offers overall risk management solutions for the public sector through its integrated “people, process and technology” approach. We provide significant return on investment by saving labour hours, reducing software license and training costs, increasing productivity, reducing risks and incidents, and bringing information architecture into an improved, common culture through better data sharing and the use of a common taxonomy and workflow.

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Integrated Risk Management (IRM) in Government

The public service governance model is centered on serving the public interest rather than being driven by profit or “the bottom line”

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK. Partnership for Good Grant

The Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.