Build your Intelligent Agent Crew and get back to your real job.

A new kind of AI Agent team shaped to your work, trusted to deliver value.
Explore Agent Packs

What is Agentic AI?

Agentic AI in ServiceNow refers to intelligent, task-oriented agents that work together behind the scenes to automate processes, surface knowledge, and deliver faster, more accurate outcomes. It combines simple front-end user experiences with orchestrated intelligence at the core.

Our Approach

Advisory (Flightpath.AI)

We guide organizations in shaping an AI strategy that aligns with business goals and maximizes ServiceNow investments.

Accelerators (Agent Packs)

We deliver pre-built frameworks and assets that speed adoption and unlock AI-driven outcomes faster.

Enablement & Governance

We equip teams with the skills and guardrails to scale Agentic AI responsibly and sustainably.
(OCM, ROI, Security)

Our AI Advisory

Gartner predicts over 40% of agentic AI projects will fail due to unclear business value, inadequate risk controls, or escalating costs. Our framework is designed to ensure you succeed.

A Framework for Success in the Agentic Era

Tie AI to Outcomes

Our Value Realization Dashboard and AI Traffic Controller connect every AI initiative to measurable business impact, ensuring clear ROI from day one.

Govern with Confidence

Our AI Traffic Controller framework provides the robust guardrails, human-in-the-loop oversight, and compliance monitoring necessary to eliminate risk.

Manage for Efficiency

We provide complete visibility into token consumption and resource allocation, allowing you to manage costs and optimize your AI investment effectively.

FlightPath.AI

FlightPath.AI

Flightpath.AI is a fast-paced, innovation-focused engagement that helps you identify and apply GenAI and Agentic AI to real business processes inside your ServiceNow environment. Delivered in just four weeks, it moves you from ideas to outcomes — with a working prototype, measurable impact, and a roadmap to scale.

Our Accelerators

Pick a pack to view capabilities and book a tailored demo.

Intelligent Agent Crew

Knowledge Management

Elara

Elara powers Knowledge Management by automating the full content lifecycle. From creation to archival, ensuring all agents use a trusted, single source of truth.
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HR Service Delivery

Ariel

Ariel drives HR Service Delivery by automating the employee lifecycle, eliminating manual tasks, and delivering a seamless employee experience.
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HR Service Delivery

Phoebe

Phoebe leads IT Service Management as the intelligent front door to your helpdesk, providing instant resolutions and freeing up support teams.
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Project & Portfolio Management

Cara

Cara drives Project & Portfolio Management as an AI delivery manager, automating artifact inspection to ensure quality, compliance, and on-time delivery.
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HR Service Delivery

Miles

Miles powers AIOps with predictive AI, automating remediation and keeping the CMDB healthy for full IT visibility.
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IT Service Management

Alistair

Alistair leads Security Operations as an AI security analyst, automating vulnerability response and risk management for a proactive security posture.
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Platform Automation

Rory

Rory accelerates Platform Automation by handling routine maintenance, enforcing best practices, and speeding up development cycles.
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Financial Service Operations

Heidi

Heidi transforms Financial Services by automating contact center processes, integrating telephony with ServiceNow FSO for secure, seamless experiences.
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Telecommunications

Linus

Linus optimizes Telecommunications by automating network inventory and migrations, using AI to predict failures and cut downtime.
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AI Governance

Think of NewRocket as your AI traffic controller—keeping Now Assist running smoothly, safely, and with measurable business impact. Our comprehensive approach prevents AI chaos by establishing clear flight paths, safety protocols, and performance metrics for all your AI initiatives, leveraging the full power of the AI Control Tower and Now Assist Guardian.

Your AI Traffic Controller: Comprehensive Governance for ServiceNow AI

Catalog & Track AI Assets

Create a comprehensive inventory of all AI components—from prompts to models—in a centralized repository that provides complete visibility and accountability.

Set Guardrails

Implement robust policies for compliance, security, and ethics that protect your organization while enabling innovation and adoption at scale.

Monitor & Improve

Establish proactive detection of bias, drift, or performance issues with continuous monitoring and feedback loops for ongoing optimization.

Tie AI to Outcomes

Connect AI initiatives to measurable business impact with comprehensive analytics that demonstrate clear ROI across all Now Assist deployments.

Value Realization Dashboard

FlightPath.AI

Our FlightPath.AI methodology begins with our Value Realization Dashboard, an application we use to help you prioritize use cases with the highest value and lowest barriers. We evaluate opportunities across multiple platforms (ITSM, ITOM, etc.) and five key dimensions:

Desirability

User / Experience Value

Feasibility

Technical / Delivery Value

Viability

Business / Financial Value

Agentic AI

Autonomy & Orchestration

Financial Impact

ROI & Cost Savings

Why It Matters

In today’s fast-paced business environment, organizations need solutions that deliver value from day one—not after months of development. NewRocket Agent Packs are built to meet this need by enabling you to:

Solve the Right Problems Faster

Deploy pre-built, proven AI patterns tailored to your highest-priority workflows.

Configurable & Template-Based

Every agent is template-based and configurable, making it easy to tailor to your processes, brand, and compliance needs.

Deliver Better Experiences

Streamline employee and customer interactions with intelligent, context-aware automation.

Grow with Confidence

Scale your AI capabilities while maintaining governance, quality, and measurable ROI.

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources
The Salvation Army (TSA) is a global faith-based nonprofit organization operating within the social services and charitable sector. In Canada, it is the largest non-governmental direct provider of social services, with over 13,000 employees & officers and over 30,000 volunteers serving in more than 400 communities.
Scotiabank, headquartered in Toronto, is one of Canada’s Big Five banks and a leading financial services provider across the Americas. Known as “the international bank,” Scotiabank offers diverse financial services and digital banking solutions to millions of customers worldwide.
The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.
The European Space Agency (ESA) serves 22 member states in shaping Europe’s space capabilities. With over 2,200 employees — including scientists, engineers, and IT specialists — ESA runs critical space programs, advances satellite-based technologies, and supports Earth and space research to benefit society.
Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.
Bakkavor is the United Kingdom’s leading provider of fresh prepared foods, operating 43 sites with a workforce of over 18,000. The company supplies many innovative products to major UK grocery retailers and global food brands. Known for its deep understanding of evolving consumer needs, Bakkavor delivers fresh solutions for every occasion and budget.
TD Bank, a top North American bank, partnered with NewRocket to modernize its risk and compliance operations. Facing inefficiencies from manual control testing and limited executive oversight, TD Bank implemented ServiceNow IRM and a custom Executive Risk Portal developed by NewRocket. This transformation automated compliance processes, improved visibility, and enhanced decision-making.
How TD Bank Enhanced Incident Response on the ServiceNow® Platform With NewRocket
This companies transformation enabled rapid improvement in vulnerability remediation and risk management practices, providing a clearer view of risks and a more predictable control environment.
Cache Creek Casino Resort improved project visibility, efficient resource use, and customer satisfaction by overcoming manual processes and disparate tools.
Elevating infrastructure operations with enhanced flexibility and efficiency.
With NewRocket, Chamberlain Group overcame disconnected, outdated systems & achieved visibility and trust to enhance the employee experience.
‍NewRocket helped Fastwyre Broadband harmonize technology services and operations, achieving streamlined processes and enhanced customer satisfaction.
NewRocket implemented a tailored portal solution that included taxonomy consulting. To increase adoption, engagement, and user satisfaction,
The NewRocket team introduced stability to the Platform by performing regularly scheduled maintenance and identifying and addressing any performance issues, errors, and bugs, leading to a more stable and reliable environment for end users.
NewRocket was able to provide expert support, complete platform updates efficiently and effectively to meet business demand, optimize the platform to enhance and align with our business processes
Users enjoy a fun, personalized, and unified self-service experience on the ServiceNow platform.
We combined an existing Service Portal and SharePoint intranet into a "one stop shop" solution on the ServiceNow Platform.
Employees can find what they're looking for faster using an improved topic based experience.
We enabled employees to engage and easily get help in an omni-channel fashion (email, phone, or portal).
We enabled employees to engage and easily get help in an omni-channel fashion (email, phone, or portal).
We provided a stabilized architecture for an external cloud application with multiple users.
We implemented ServiceNow’s Customer Service Management with Domain Separation to maximize data, process, and UI separation.
We leveraged one single IRM platform to standardize and rationalize compliance, risk, and control frameworks across the organization.
Our services helped rejuvenate and fully leverage the GRC investment made by this southwest financial institution.
We created a scalable solution that delivered an intuitive experience based on location, language, and business area.
We created a digital experience that puts content management and employee communication in focus.
We created an interactive, topic-focused portal for Thermo Fisher’s HR Department.
We delivered a workplace experience that serves as the home page for every user, with tailored content using the ServiceNow platform.
Residents in the city of Santa Monica report issues and get news using NewRocket’s native mobile application.
Students of UC Cincinnati can browse events and communicate with faculty using NewRocket’s Mobile App.
Proposed developing a single portal to facilitate a seamless user experience while still preserving individual department identities.
Created a multi-department portal that allowed users to make requests from different departments without the experience feeling disjointed or siloed.
We provided a fully integrated intranet-style portal with relevant news and events featured on a community-based homepage.
Built a unified portal experience that combined multiple departments and processes in a cohesive way.
Provided one single portal experience to facilitate seamless navigation among portals while still preserving individual department identities.
Embraced the extensive yet flexible branding guidelines to visually identify different sections of the portals such as search, the IT catalog, frequently asked questions, and news.
Developed a dashboard-like homepage that allowed relevant content from all parts of the portal to be easily assessable.
Implemented a sleek new portal that features a rich, engaging design along with some unique customizations such as icons and department-based filtering.