The 4 Pillars of a Successful IRM Program with ServiceNow

The global pandemic has brought to light the importance of a robust risk management plan for even the most unexpected situations.


The year 2020 has brought on a host of unprecedented challenges for businesses of all sizes. The global pandemic has brought to light the importance of a robust risk management plan for even the most unexpected situations. It is becoming increasingly clear that organizations must strive to develop a risk-aware culture. Further, they can improve decision making and performance through an integrated view of how the business manages its unique set of risks. Organizations can achieve this through an Integrated Risk Management (IRM) program.

Research and advisory firm Gartner defines IRM as “the combined technology, processes and data that fulfill the objective of enabling the simplification, automation and integration of strategic, operational and IT risk management across an organization”. NewRocket helps you achieve this level of Integrated Risk Management with powerful tools like ServiceNow, connecting all of your people and processes with simplified workflows that help you shore up operational resiliency.

Many companies still rely on ad-hoc manual approaches to managing their risks. In today’s climate, never before has it been more important to steer your organization toward a more integrated approach to risk management. Local, regional and global disruptions, cyber risks, continually evolving regulations, third- and fourth-party vendors… how does one successfully deploy an integrated view of the risks that your organization faces? And how do you put that real time information to use when the time comes to address an issue that can impact operations?

Let’s take a look at four key areas to address when it comes to building a successful IRM plan: Strategy, People, Processes and Technology. Each of these relies on the others to create solid foundation. When developing a strategy, you need people on board. Develop a culture within your organization that breeds awareness and empowerment among individuals, teams and executives. Good communication and reporting are imperative in contributing to the success of any IRM strategy, and this is fostered by having easy-to-use and efficient processes in place. In a culture of risk awareness, staff and executives at all levels can be empowered to contribute to building a robust strategy of risk management and mitigation through the use of modern technologies. Software platforms like ServiceNow leverage these technologies to improve collaboration, notification and build powerful workflows for IRM strategies. Having a single collaborative portal available to the entire organization means that you can more quickly and easily identify and address risks internally and from third- and fourth-party vendors.

Having a “single point of truth” like this not only highlights your potential risk vectors but can define relationships between these risks. This is a powerful tool for developing the processes needed to reduce risks and for building comprehensive plans to address incidents like regulatory failures. But not just incidents within your own organization. The vast majority of companies regularly outsource tightly integrated parts of their products and services. Third-party vendors are each responsible for their own risk management. Having a single platform like ServiceNow is vital in helping to ensure that their processes align with your own, and that they’re fulfilling all of the risk management requirements your organization has in place. What once required great effort and persistence in getting vendors to respond to these inquiries, ServiceNow facilitates with a workflow that improves response times. In fact, the city and county of Denver, Colorado were able to simplify their vendor risk management, leading to an incredible 66% reduction in survey response times.

NewRocket can help you build a rock-solid IRM program using a foundation of strategy, people, processes and technology for the ServiceNow platform.

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The 4 Pillars of a Successful IRM Program with ServiceNow

The global pandemic has brought to light the importance of a robust risk management plan for even the most unexpected situations.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK. Partnership for Good Grant

The Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.