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A new HFS Research report, developed in partnership with NewRocket, finds that enterprises adopting AI-first delivery models on ServiceNow are realizing dramatically faster time-to-value and greater ROI. With more than half of executives open to switching providers, and a growing preference for AI strategy specialists over traditional consultancies, the research reveals a major shift toward outcome-based, IP-driven transformation. Early adopters of agentic AI are already reporting 40% faster onboarding and over $13M in annual savings, signaling a fundamental rewrite of the consulting and implementation playbook.
The full report breaks down the emerging AI-native service model, key buyer criteria, and how leading enterprises are unlocking the full potential of the ServiceNow AI Platform.
Fill out the form to read the complete report and access all insights.
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