NewRocket’s Advisory Engagement

FlightPath ensures you have a thoughtful plan, that maps to clear business outcomes with ServiceNow.


In order to maximize the value of ServiceNow, NewRocket’s FlightPath advisory engagement will ensure you have a thoughtful plan, that maps to clear business outcomes.

The Problem We Are Solving

The problem we are addressing revolves around the common pitfalls of companies diving into projects without clarity and consensus on why they are investing in ServiceNow, what the desired end-state business outcomes are, and what technology solutions are needed. Without this clarity, platform owners often end up building technology for the sake of it and end up boxing themselves in. Common pitfalls we see include:

  1. Focusing first on tech features without clarity for how it maps to a broader vision for the platform.
  2. Misalignment of investment outcomes and priorities across stakeholders.
  3. Lack of clarity of the end state business vision and capabilities.
  4. Diving into a technology build without enough clarity of the end state technology solution and how ServiceNow interconnects with other systems.

Why FlightPath?

FlightPath advisory focuses on getting crystal clear on business-IT alignment, priorities, and business and technology solutions from the outset. By ensuring a thorough understanding of the business objectives and how technology can support them, we maximize the chances of success and deliver the highest impact for the organization. Rather than simply focusing on the nuts and bolts of technology implementation, we prioritize aligning our solutions with the expectations and needs of the stakeholders, ultimately driving meaningful business outcomes.

Outcomes You Can Expect

+ Comprehensive Program Plan & Budgetary Cost
+ Clarity on Business Capability Requirements
+ ServiceNow Solution Map
+ Integration and Data Flow Architecture
+ Defined Stakeholder Priorities and Clear
+ Phase 1 Plan

Our FlightPath Planning engagement has three important components

1. Industry and Technology Expertise

Our advisory engagements are lead by consultants with industry and domain expertise in customer, employee, technology, and security transformation on the ServiceNow platform.

2. Proven Approach

We have developed a simple yet effective approach to develop of a long term plan to achieve and accelerate business value.

3. Prebuilt assets to accelerate planning

We have invested in prebuilt assets including domain best practice frameworks and documentation. This ensures we have a complete vision while accelerating planning.

FlightPath Next Steps

Embark on your ServiceNow journey with confidence and clarity through our FlightPath advisory service. FlightPath ensures you avoid the common pitfalls of diving into projects without a clear roadmap. Our approach focuses on aligning your business objectives with technology solutions from the outset, maximizing your chances of success and delivering impactful results. Take the first step towards achieving your business goals by filling out our contact form today.

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NewRocket’s Advisory Engagement

FlightPath ensures you have a thoughtful plan, that maps to clear business outcomes with ServiceNow.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK. Partnership for Good Grant

The Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.