It's Time to Revive your Enterprise Business Resiliency Plan

While digital transformation can provide significant opportunities, it can also introduce additional risks due to the cross-organizational effects introduced by the new technology and processes.

February 9, 2022

The COVID-19 pandemic has permanently changed normal business operations. Globally, companies are investing more heavily in digital transformation in order to adapt to current regulations. Additionally, digital transformation can drive down an organization’s costs, provide new revenue streams and help organizations gain a competitive edge.

While digital transformation can provide significant opportunities, it can also introduce additional risks due to the cross-organizational effects introduced by the new technology and processes.

Many organizations are pivoting to a more in-depth digital focus on operations such as transitioning their employees to work remotely, shifting brick and mortar businesses online and even providing additional telehealth services. In fact, 70% of businesses plan to sustain or increase their digital transformation spend amid the pandemic.

Due to evolving digital initiatives and modes of operation, organizations need to update their enterprise business resiliency plan to operate under the “new normal.”

When updating their Enterprise Business Resiliency plan, organizations should strive for the following outcomes:

  • Improved Risk Intelligence – As operations and regulations continue to change, organizations are faced with competing priorities. A risk-based approach will allow organizations to align efforts to business outcomes. The improved risk intelligence will allow organizations to make more informed decisions, thus helping them prioritize which efforts will have the most significant impact in the short, medium and long term.
  • Be Audit Ready – As regulations change due to factors such as increased cyber risk, organizations can reduce inefficiencies with automated cross-functional workflows. Automation and a plan to adapt to new regulations will ensure organizations are not caught off guard when preparing for their next audit.
  • Improved Reporting to Executives and the Board – A holistic view across the entire organization will enable stakeholders to communicate priorities and outcomes in a shared language. Stakeholders can improve real-time monitoring and reporting through enhanced dashboard capability in a language that resonates with their goals.
  • Prioritize and Remediate Incidents in a Timely Manner – Improved visibility into the organization’s risks and competing priorities will offer greater insight into how to minimize and reduce downtime due to an incident or impact.

Implementing a digital risk management program can help organizations make better business decisions. It allows them to facilitate and gain the most value out of their digital transformation projects while allowing them to move quickly enough to take advantage of the opportunities it provides. All the while helping companies remain in line with their governance, risk and compliance policies and procedures laid out to safeguard the organization.

As operating processes evolve, organizations must update their Enterprise Business Resiliency plan to ensure effective operational resilience. Enterprise Business Resiliency is essential for a safe digital transformation strategy.

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It's Time to Revive your Enterprise Business Resiliency Plan

While digital transformation can provide significant opportunities, it can also introduce additional risks due to the cross-organizational effects introduced by the new technology and processes.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK. Partnership for Good Grant

The Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

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Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

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Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.