What is ServiceNow IRM?

Risk management has always been a reality. It happens in everyday life, hoping for the best while planning for the worst.


Risk management has always been a reality. It happens in everyday life, hoping for the best while planning for the worst. It follows that we incorporate risk management into our work lives as well. Now take this practice and scale it up to a business or organization. As part of a team, risk management starts to become a bit more complicated. When the team is relatively small, keeping on top of all of the risk factors can still be handled by simple record keeping; spreadsheets and email threads suffice, and perhaps it can still be managed by one or two team members. Now let’s project ahead to when your business successes have grown your team to dozens, possibly hundreds. In fact, it’s not just a team, but a team of departments, each bringing to the table their own risks to manage. You’ll need a one-stop-shop where every department and team member can work together toward the common goal of keeping on top of all potential risks.

What is ServiceNow IRM? It is a central hub from which your entire organization can easily collaborate and maintain Integrated Risk Management (IRM). It is built upon the Now Platform, a cloud-based application with a powerful workflow engine and native artificial intelligence (AI). ServiceNow continually monitors data collected both internally and externally from your third-party vendors, leading to faster response times and in turn, faster mitigation. With more and more companies embracing the digital transformation, timely and effective approaches to risk management become more important than ever. The digital world we embrace can change in risks and regulations at the drop of a hat. With a powerful application like ServiceNow, staying on top of these changes becomes a painless and efficient endeavor.

Remember the platform war between Windows and Mac? Some would say it never ended, but there was a time when the differences were profound. Mac users could often boast a more efficient workflow and visually intuitive interface elements, while many average Windows users could find themselves struggling without the assistance of an IT department. ServiceNow is the Mac equivalent of integrated risk management. It employs visually stunning dashboards, reports, forms, and layouts. It’s not just easy to grasp the state of your organization’s risks and priorities at a glance, you can also drill down into the finer details intuitively. And it’s not a completely out-of-the-box approach. It is built upon the same type of user interfaces we’ve already become familiar with in our daily lives: filling out online forms, carrying on conversation threads in social media apps, configuring app controls with checkboxes, radio buttons and dropdown lists, drag-and-drop elements. All of these practices that have become second nature to us are available in ServiceNow. You can start from a pre-built template and customize it to your heart’s content. Easily build custom workflows that make sense for your company’s goals.

Risk management is not a set-it-and-forget-it task. It is an ongoing process of staying on top of changes in regulations and policy changes both internally and from third-party (or even fourth, fifth, and beyond) vendors. With the right workflows in place, ServiceNow continually monitors your risk vectors for these changes. The intuitive real-time dashboards and reports keep you and your teams on top of these risks. From this one central platform, every privileged user in your organization can contribute collaboratively to manage and mitigate those risks in their areas. With all teams working in concert on integrated risk management, the digital transformation becomes a positive impact on their company’s success.

Are you ready to simplify your approach to integrated risk management? Perhaps you’ve already made the move into this powerful platform. In either case, NewRocket is here to support you. We offer professional services and consulting for ServiceNow IRM. Contact us today to find out how we can help you realize the true power of the ServiceNow cloud application.

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What is ServiceNow IRM?

Risk management has always been a reality. It happens in everyday life, hoping for the best while planning for the worst.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK.

ServiceNow.org Partnership for Good Grant

The ServiceNow.org Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.