NewRocket Launches Flightpath.AI at Knowledge 2025: A Fast, Business-Ready Path to Applied Gen AI and Agentic AI on ServiceNow

NewRocket, a global leader in ServiceNow strategy and transformation, has announced the launch of Flightpath.AI

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NewRocket Launches Flightpath.AI at Knowledge 2025: A Fast, Business-Ready Path to Applied Gen AI and Agentic AI on ServiceNow
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LAS VEGAS, May 5, 2025 /PRNewswire/ -- NewRocket, a global leader in ServiceNow strategy and transformation, has announced the launch of Flightpath.AI, a four-week engagement designed to help organizations explore and apply Generative AI (Gen AI) and Agentic AI in meaningful business processes. The program will deliver real prototypes, measurable impact, and momentum for broader adoption.

FlightPath.AI will make its debut at ServiceNow Knowledge 2025, where NewRocket will showcase how organizations can take AI from concept to practical application.

Built with a focus on execution, Flightpath.AI enables customers to move beyond theoretical assessments and into hands-on, outcome-driven innovation. By combining NewRocket's deep ServiceNow expertise with its AI engineering capability, the engagement helps customers develop and validate a practical AI strategy that aligns with their business priorities — with real results delivered in just four weeks.

"Many organizations are still figuring out how to turn AI ambition into real-world outcomes," said Kirk Hogan, VP, Strategy Consulting Delivery at NewRocket. "Flightpath.AI is our answer to that — it gives teams a way to experiment with Gen AI and Agentic AI using their own data, inside their own ServiceNow environment, focused on the processes that matter."

Rather than generic demos or slide decks, Flightpath.AI delivers a working prototype of a Gen AI-powered solution — such as intelligent triage, next-best-action, or document summarisation — alongside before-and-after benchmarks and a roadmap to scale. It's ideal for organizations that want to explore specific use cases, de-risk investment decisions, and prove value before committing to full-scale AI initiatives.

This engagement aligns with ServiceNow's position as the leading AI platform for digital transformation — giving customers a practical starting point to apply AI to real business challenges while laying the groundwork for long-term automation and innovation.

Recognizing that the work isn't done after four weeks, the roadmap offers a detailed look at "What's next?" NewRocket expects that clients will commit to additional prototyping and execution under a follow-on engagement, to help them work on additional candidates and critical non-technical items such as Governance and Development integration.

"We see Flightpath.AI as a launchpad for applied AI," added Hogan. "It brings business and IT together around something tangible, practical, and high-impact — and it helps define the next step in every organization's ServiceNow and AI journey."

As part of its growing AI-enablement portfolio, NewRocket also offers the Now Assist Pilot — a structured, 10-week programme designed to activate and embed out-of-the-box Now Assist Gen AI skills directly into a customer's ServiceNow environment. Built for speed and simplicity, the pilot delivers measurable value through proven skills, streamlined implementation, and structured value tracking. Customers can deploy up to four skills across IT, HR, Customer Service, and extended workflows like Finance or Operations — helping to accelerate Pro+ adoption at a lower cost and with faster time-to-value than traditional approaches.

To learn more or book a Flightpath.AI or Now Assist Pilot discovery session:
www.newrocket.com
 info@newrocket.com

About NewRocket

NewRocket brings over 19 years of advising and supporting clients in designing, implementing, and managing digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimise the ServiceNow platform and help clients solve industry-specific challenges. For more information, please visit www.newrocket.com.

Media Contact

Sophie Farrell
Head of Marketing UK & EMEA
sfarrell@newrocket.com
+44 (0)7814 404 202

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NewRocket Launches Flightpath.AI at Knowledge 2025: A Fast, Business-Ready Path to Applied Gen AI and Agentic AI on ServiceNow

NewRocket, a global leader in ServiceNow strategy and transformation, has announced the launch of Flightpath.AI

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK.

ServiceNow.org Partnership for Good Grant

The ServiceNow.org Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.

More Resources!

FlightPath Advisory Engagement

In order to maximize value of a ServiceNow technology investment, NewRocket’s FlightPath advisory engagement will ensure you have a thoughtful plan, that maps to clear business outcomes.
Learn More

AI Blog Series

Organizations should have some foundational elements in place before jumping into AI initiatives. Use this to manage your AI readiness and prepare yourself for meaningful conversations a Knowledge this year.
Learn More

Asset Library

Unlock a world of knowledge in our asset library, where you can freely access and download expert insights, guides, and valuable content that will help you Go Beyond Workflows with ServiceNow.
Learn More

Knowledge 2025 Wrapped: AI, Recognition, and Real Connections

The energy at Knowledge 2025 was undeniable—from the packed keynotes and buzzing expo floor to the meaningful conversations that happened across every corner of the event. This year’s theme was clear: AI + Data + Workflows aren’t just buzzwords—they’re reshaping how organizations operate, and fast.

Knowledge Wrap Video

What We Learned

AI dominated the discussion, but the bigger story was what customers are asking for. Many voiced a common concern: how do we keep up with the rapid pace of platform changes and truly realize ROI? Customers aren’t just looking for tools—they’re looking for trusted partners who can help them make sense of what’s possible, guide adoption, and build strategies that align to real outcomes.

That’s where NewRocket steps in. Our latest AI offerings are designed to help organizations not just implement ServiceNow’s latest innovations, but consume them—connecting platform intelligence to business value.

We also hosted two well-attended sessions that brought these ideas to life:

  • Mastering AI Adoption explored how to use FlightPath.AI to assess readiness, target high-value use cases, and scale AI with strategy and confidence
  • AI & Automation for Security, Risk, and Compliance delivered actionable strategies for breaking down silos and building a unified, real-time risk posture using automation and AI.

These conversations reinforced the urgent need for cross-functional alignment and thoughtful execution as AI continues to reshape the enterprise landscape.

Strategic Alignment with ServiceNow

During the week, our team had the opportunity to meet with Erica Volini, EVP of Worldwide Industries, Partners, and GTM at ServiceNow, along with Nick Fabbri, Sr. Manager of Global Partnerships & Channels. We walked them through our FlightPath.AI framework and Now Assist Pilot offer—both of which were recognized as directly addressing market needs. They expressed strong interest in how we’re enabling customers to kick-start AI adoption with structured, outcome-driven support. We’ll continue to collaborate closely in the coming months to track the progress and impact of these efforts.

Customer Recognition

One of our favorite moments this year was watching our customers shine. From financial institutions to global manufacturers, their stories of transformation and innovation took center stage in multiple Knowledge sessions. We’re especially grateful to those who went one step further and recorded customer testimonials with us onsite—proof of the strong relationships we’ve built together and the results we’re proud to share.

Award-Winning Experience

We’re thrilled to share that NewRocket-designed portals earned major recognition this year:

  • 🥇 Danone won 1st place for Best Overall Employee Portal
  • 🥉 Xerox earned 3rd for Best HR (Single Departmental) Portal
  • 🚀 Our own NewRocket Portal was named a Top 3 Partner Internal Portal

These awards highlight our commitment to crafting human-centered, high-impact experiences across industries.

Booth Conversations & Customer Connections

With over 290 customer interactions and 40+ meetings held onsite, the interest in strategic, outcomes-based ServiceNow partnership has never been stronger. Across industries, one theme echoed loud and clear: organizations want more than just implementation—they want a partner who can lead with strategy, help define roadmaps, and unlock the value of AI and automation.

A Night to Remember

We closed out Wednesday evening the best way we know how—poolside at CAPRI. This year’s party drew over 530 attendees and was once again praised for creating a space where meaningful conversations and celebration can coexist. If you joined us, thank you for being part of what has become a highlight of the week.

We left Las Vegas energized, inspired, and ready to keep helping our customers make the most of their ServiceNow investment. Until next year—let’s keep building what’s next.

More Resources!

FlightPath Advisory Engagement

In order to maximize value of a ServiceNow technology investment, NewRocket’s FlightPath advisory engagement will ensure you have a thoughtful plan, that maps to clear business outcomes.
Learn More

AI Blog Series

Organizations should have some foundational elements in place before jumping into AI initiatives. Use this to manage your AI readiness and prepare yourself for meaningful conversations a Knowledge this year.
Learn More

Asset Library

Unlock a world of knowledge in our asset library, where you can freely access and download expert insights, guides, and valuable content that will help you Go Beyond Workflows with ServiceNow.
Learn More
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