NewRocket, ServiceNow, and Bridge Transform In-House Learning with Integrated Platform

A first-of-its-kind initiative, the integration of NewRocket’s Bridge-powered learning platform, NewRocket University, with ServiceNow’s platform, Now Learning, provides a next-level, heightened learning experience.


Flagship learning project offers certification and career development opportunities for top tech talent

Vista, CA, Feb. 8, 2023NewRocket, an Elite ServiceNow Partner that advises and supports clients in designing, implementing, and managing digital workflows to improve employee and customer experiences, today announced that it will connect its internal learning and development program, NewRocket University, with ServiceNow's proprietary API, Now Learning, part of RiseUp with ServiceNow. Developed in partnership with Bridge, an end-to-end learning management system for all things performance, the project delivers an enhanced, seamless learning experience and builds on NewRocket's commitment to serve as a destination for top tech talent.

First launched in April 2022, NewRocket University enables learning and growth, including career and performance development and feedback opportunities via ongoing conversations. Powered by the Bridge platform, NewRocket University combines an in-house ServiceNow resource center and learning management system with feedback channels, career planning resources, and more than 8,000 LinkedIn Learning courses. The program offers study concentrations in engineering and architecture, design thinking, finance, sales, marketing, and others.

NewRocket the first to connect an internal learning management system with Now Learning. As part of the RiseUp with ServiceNow goal of skilling one million people on the ServiceNow Platform by 2024, NewRocket was selected by ServiceNow as the pilot partner to enable a unified learning experience. The integrated platform will empower NewRocket Crew Members to further cultivate ServiceNow expertise with easy access to course curricula, certifications, and accreditations.

NewRocket's commitment to learning distinguishes itself in the ServiceNow ecosystem, as shown by its recent win of the ServiceNow Americas 2023 Creator Workflow Partner of the Year award.

"At the heart of NewRocket is our Crew. Our investment in our people is rooted in our core values. The opportunity to provide a holistic learning and development platform for our Crew members was a top priority for NewRocket and ServiceNow and honors those values," said NewRocket CEO Matt Stoyka. "We are pleased to be the first partner in the ecosystem to create this world-class learning experience and appreciate our close partnership with ServiceNow. We are committed to being a leader in learning and development, and this is an important step toward honoring that commitment. We will continue to lead and innovate in this area to ensure our Crew has the best capabilities to support our clients and our partnership with ServiceNow."

"We are thrilled to scale partner growth via third-party learning management system integration with Now Learning, a pivotal component of RiseUp with ServiceNow, a global program designed to skill one million people on the ServiceNow platform by 2024. By providing frictionless access to ServiceNow training and certification, we create simpler, faster, and more equitable paths to ServiceNow careers," said Jen Odess, Vice President Partner Enablement at ServiceNow.

"We are honored to partner with progressive companies like NewRocket that embody our core belief that People Matter Most," said Peter Brussard, Bridge President. "The integration between Bridge and ServiceNow will elevate NewRocket's ability to train, develop and retain their valued Crew members, and that's exactly what Bridge helps organizations achieve."

Since merging six companies in 2022, NewRocket has grown into an organization of more than 575 employees across four regions. Created to support a remote-first work environment, NewRocket's learning culture is a key element in uniting and motivating its workforce across the globe.

"Through our partnership with ServiceNow and Bridge, we're creating a differentiating talent factor," said NewRocket Director of Performance and Talent Enablement, Emily McQueen. "In a changing labor market, tech workers are looking for experiences, not roles — and clients are looking for partners who have the know-how to guide them through an evolving tech landscape. We see this new learning platform as a way to elevate our team and retain talent with the domain experience we need to meet this purpose."

Learn more about NewRocket at

About NewRocket

NewRocket, a ServiceNow Elite Partner, advises and supports companies to design, implement, and manage digital workflows to improve employee and customer experiences. As an Elite Partner with all four ServiceNow workflow badges, NewRocket provides an end-to-end experience, supporting clients across all their workflow needs on the Now Platform with none of the technical debt. We bring innovative and creative solutions to over 1,000 customers around the globe in Financial Services, Healthcare, Government, Insurance, and Technology companies. NewRocket has delivered more than 4,000 successful projects through world-class implementations and integrated solutions across the entire ServiceNow platform. For more information, please visit

About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNowTM. For more information, visit:

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

About Bridge

Bridge is a Learning & Performance platform that uniquely combines learning management, career and skill development, and performance management, all in one solution. With Bridge, you can turn stale and ineffective learning and performance review programs into a seamless, dynamic, and engaging experience for employees and managers alike. For more information, visit:

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NewRocket, ServiceNow, and Bridge Transform In-House Learning with Integrated Platform

A first-of-its-kind initiative, the integration of NewRocket’s Bridge-powered learning platform, NewRocket University, with ServiceNow’s platform, Now Learning, provides a next-level, heightened learning experience.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK. Partnership for Good Grant

The Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.