NewRocket is pleased to announce a new partnership with Phoenix Software, bringing together two organisations with a shared focus on supporting higher education institutions across the UK.

Phoenix Software is one of the UK’s leading providers of technology solutions to the public sector, with longstanding relationships across higher education and a deep understanding of the challenges facing universities today. Combined with Newrocket's unmatched experience of delivering first class ServiceNow implementations for universities, the partnership creates a strong opportunity to help institutions maximise the value of their technology investments and improve service delivery across campus.

Higher education has never been under more pressure to evolve. Universities are balancing rising expectations for digital experience with increasing operational complexity and resource constraints. IT, HR, estates, and student services — all these areas are being asked to deliver more, faster, and with greater visibility. ServiceNow plays a critical role in helping institutions bring these services together, but the real value now lies in how organisations extend that foundation through AI, automation, and connected workflows.

For NewRocket, this partnership builds on an established presence within the sector. Over recent years, the company has worked alongside universities to enhance employee and student experiences, modernise service delivery, and create more connected digital environments through the ServiceNow platform. By combining Phoenix’s sector reach and trusted customer relationships with NewRocket’s ServiceNow, workflow, and experience expertise, both organisations are better positioned to support institutions looking to improve services across IT, HR, estates, student support, and other campus functions.

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“We’ve made a significant investment in higher education over the last few years and have seen first-hand the appetite across the sector to improve service experiences and operational efficiency. Phoenix has an excellent reputation and deep roots within the market, making this a natural partnership for both organisations. Together, we’re well-positioned to help institutions get even greater value from their technology and transformation initiatives.”
— Mukul Sharma, Chief Growth Officer, NewRocket

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“Higher education is a key focus area for NewRocket, and we’re proud of the work we’ve delivered alongside universities across the UK and Europe. Partnering with Phoenix allows us to build on that momentum and engage with even more institutions that are looking to improve the experiences they provide to students, staff, and academics.”
— Scott Bradburn, Account Manager & Public Sector Lead, NewRocket

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Universities increasingly want partners that can combine sector knowledge, strategic guidance, and technical expertise to help them achieve their goals. Through this partnership, institutions will benefit from a combined team that understands both the higher education landscape and the practical realities of delivering successful ServiceNow programmes.

As NewRocket and Phoenix Software continue to expand their work within the sector, the partnership represents a shared commitment to helping universities create more efficient, connected, and user-focused services for the future.

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