Agentic-Powered Transformation and Operations
NEW OFFERING

Origin.
Back to Box

An AI-infused back-to-box engagement for ServiceNow.The prerequisite to AI on ServiceNow, in weeks, not months.

Is your ServiceNow instance blocking your AI roadmap?

Most ServiceNow instances can't activate Now Assist or agentic AI — not because of licensing, but because of technical debt. Years of customizations block every upgrade and every AI capability ServiceNow ships.

Origin removes what's blocking you.

3+yrs
avg technical debt accumulation
40%
dev time lost
to break-fix
0
Now Assist activations on customized instances
KEY BENEFITS

Begin your AI Journey with a clean slate.

Your Platform, Unchained

Years of technical debt don't have to be your ceiling. Origin clears the path so ServiceNow can finally do what you paid for it to do.

AI Isn't Coming. It's Ready

Now Assist and agentic workflows are already in your license. Origin removes the only thing standing between you and them.

The Starting Line, Not the Finish

A clean instance isn't the destination. It's what lets you move — to AI agents, new modules, faster releases. Origin is where that momentum begins.

WHAT YOU GET

Outcomes that help you get where you need to go.

AI Activated

Now Assist and agentic workflows unblocked. The AI your licensing already includes finally usable.

Data Quality Check & Migration

Your improvement target is agreed at SOW. You know the number before work begins. You verify it at close.

Upgrades in Weeks

No more failed upgrades due to custom code. Every ServiceNow release adoptable without months of prep.

30–60% Less Maintenance

Developers back on value delivery. More capacity for features that move the business forward.

Health Score Committed

Your improvement target is agreed at SOW. You know the number before work begins. You verify it at close.

Trusted CMDB

Clean, CSDM-aligned foundation required for agentic AI and predictive intelligence to function.

Governance That Sticks

CoE model operational at close. Not a document. A running system that prevents debt returning.

Platform Velocity

New releases on day one. Features without months of lead time. The platform works for you again.

CHOOSE YOUR STARTING POINT

Options based on scope.

Tier is determined by module count and debt depth.

00

Origin Scan

Entry point for all Origin engagements
AI Scan
Tier Driver
  • Codeworks.ai scan included
  • Upgrade-safe ITSM baseline
  • Health Score delta at SOW
  • Governance framework live
01

Origin Core

ITSM · Single Module
AI activated.
Instance clean.
  • All Core outcomes
  • AI-ready full platform footprint
  • License spend redeployed to AI
  • Data Arc migration included
02

Origin Plus

Multi-Module · Expanded
AI-ready across
your full platform.
  • Agentic AI foundation live
  • Multi-instance consolidation
  • 100% upgrade-safe at close
  • Unified employee experience
03

Origin Enterprise

Full Re-platform Greenfield
Agentic AI
foundation built.
  • Agentic AI foundation live
  • Multi-instance consolidation
  • 100% upgrade-safe at close
  • Unified employee experience
WHY NEWROCKET

Not just another cleanup project.

We're the only ServiceNow partner with proprietary AI tooling built specifically for this problem. Codeworks.ai quantifies your debt. Data Arc migrates your data intelligently. And we tie our fee to the outcomes we commit.

Codeworks.ai

AI X-ray of every customization and risk item. No guesswork just data.

Data Arc

24 catalogs in 2 days vs. 24 manually. AI-assisted. Data moves clean.

Outcomes Committed

Fee tied to Health Score delta, AI activation, and upgrade readiness.

Baseline-Plus Method

Not naive OOTB. Every customization justified or retired. Credible in the room.

FREQUENTLY ASKED
How is scope determined?
Codeworks.ai scans your instance and produces a debt weight score (1–5), integration map, and module inventory. That output determines your tier not your company size or revenue.
What if we're too far gone for in place remediation?
Origin Enterprise covers greenfield re-platforms. If debt weight exceeds 4.5 and more than 60% of customizations can't be retired, a clean build on a new instance is the recommended path.
How does outcomes-based pricing work?
Outcomes are agreed at SOW: Health Score delta, AI activation readiness, upgrade cycle improvement. Payment is tied to delivery of those outcomes not to time spent.
What does NewRocket bring that others don't?
Proprietary tooling: Codeworks.ai for analysis, Data Arc for migration. History of re-platform engagements. And we put our fee on the line against the outcomes we commit. No other partner in the ServiceNow ecosystem offers all three.