400,000 lines of custom code?
We can help.
Understand the health of your ServiceNow platform and build a clear plan to improve it.
.svg)
avg technical debt accumulation
dev time lost
to break-fix
Now Assist activations on customized instances
Most ServiceNow owners inherit an instance they didn’t design.
The custom code, the workflows nobody will touch, the CMDB, the health score. Now you're expected to modernize it, activate AI, and keep the business moving.
Origin evaluates configuration, data, governance, processes, support, and adoption so you know what's creating t echnical debt and where to improve first.
“When I took over the ServiceNow Platform a few years ago, I quickly learned that we were in a space where we could not do any upgrades and had features locks on the platform because of so many customizations we had.”
Jim Wilen Sr, Software Engineer at Asurion
“When I took over the ServiceNow Platform a few years ago, I quickly learned that we were in a space where we could not do any upgrades and had features locks on the platform because of so many customizations we had.”
Sr. Director, Software Engineering
Where to start
Origin combines AI-powered analysis with expert advisory to evaluate the health of your platform and prioritize the improvements that will have the biggest business impact.
Assess Platform Health
Configuration
Data & CMDB
Knowledge quality
Identify What Matters
Process & governance
Platform inventory
Supportability
Prioritize Improvements
AI readiness
Business impact
Improvement priorities
Build the Roadmap
Executive recommendations
Success measures
Next steps
Origin diagnostic shows your current state and how to fix it.
Every recommendation is based on the current state of your ServiceNow environment, so you invest only where it creates the most value.
Remediate your
ITSM instance
Clean up ITSM, forms, catalog, and change workflows
Simplify incident routing and triage
Get governance running aligned with how it’s documented
Clean enough data for AI to activate
Outcome Commitment: Health Score improvement committed at SOW
Estimated 11 weeks
Remediate ITSM
+ Other Modules
Everything in Core, plus
Workflows moved from legacy to Flow Designer
CMDB reconciled for priority CI classes
Full data migration with Data Arc
(subscription included)
Replace custom integrations
with native ServiceNow spokes
Find what you're paying for and not using
Outcome Commitment: Health Score improvement committed at SOW
Estimated 16 weeks
Start Fresh
Full re-platform across ITSM,
HRSD, and Portal
CMDB and CSDM rebuilt
from the ground up
Agentic AI foundation live at close
Full data migration including regulated historical records
Enterprise governance
and CoE transformation
Outcome Commitment:
Adoption milestone agreed at SOW
Estimated 44 weeks
Why Enterprise Teams Trust Origin
Whatever your instance looks like, we can help improve its overall health and reduce technical debt.
A contract structure built for flexibility
You're not locked into a scope that was written before anyone looked at your instance.
A focus on your people and process
We look at how your team actually works, where your processes break down, and make sure your people know how to use what we built.
Activate AI, with humans in the loop
The tooling doesn't get the final say though. Our team reviews everything against your business context before we act on it.
80% initial fee, 20% tied to outcomes
If we don't deliver the promised health score improvement or AI activation, we don't get paid for it. That's how committed we are to your result.
Origin combines expert consulting with proprietary AI to deliver results fast
Codeworks.ai
The scan that used to take weeks now takes days
Our proprietary scanning engine produces the raw data, debt weight score, customization inventory, integration map, and code metrics in a fraction of the time a manual review would. This is what makes a two-week diagnostic possible instead of a six-week one.
Data Arc
Migration without the usual mess
Our AI-powered migration engine covers ticket summarization, full attachment migration, knowledge base quality scoring, and catalog rehydration, all without a Perspectium dependency. It's also built to handle regulated data with legal retention requirements, so re-platforming doesn't mean losing years of history you're required to keep.
NR AI Service Delivery Platform
Takes your raw data and turns it into a prioritized plan
Sits on top of Codeworks.ai and turns the raw data into something you can act on. Prioritized action list, business logic summaries for custom apps nobody ever documented, and migration recommendations specific to your instance.
Outcomes that help you where you need to go
AI Activated
Now Assist and agentic workflows unblocked. The AI your licensing already includes finally usable.
Data Quality Check & Migration
Your improvement target is agreed at SOW. You know the number before work begins. You verify it at close.
Upgrades in Weeks
No more failed upgrades due to custom code. Every ServiceNow release adoptable without months of prep.
30–60% Less Maintenance
Developers back on value delivery. More capacity for features that move the business forward.
Health Score Committed
Your improvement target is agreed at SOW. You know the number before work begins. You verify it at close.
Trusted CMDB
Clean, CSDM-aligned foundation required for agentic AI and predictive intelligence to function.
Governance That Sticks
CoE model operational at close. Not a document. A running system that prevents debt returning.
Platform Velocity
New releases on day one. Features without months of lead time. The platform works for you again.
Hear how it works from our experts
The hidden reason your ServiceNow AI isn't working and how to fix it
What companies discover with Origin
Custom Applications Found
Including a payroll application no one realized was still running
Before And After Debt Score
Clear remediation targets before development even started
Catalogs Migrated at GCI in 2 Days
Completed in 2 days instead of the estimated 24
Of Data Migrated at VFS Global
Including regulated historical records with legal retention requirements
Are you ready to find what’s actually holding back your ServiceNow Instance?
Schedule 15 - 30 minutes Q&A with our team to chat through any additional questions about the Origin Diagnostic.
How is scope determined?
Codeworks.ai scans your instance and produces a debt weight score (1–5), integration map, and module inventory. That output determines your tier not your company size or revenue.
What if we're too far gone for in place remediation?
Origin Enterprise covers greenfield re-platforms. If debt weight exceeds 4.5 and more than 60% of customizations can't be retired, a clean build on a new instance is the recommended path.
How does outcomes-based pricing work?
Outcomes are agreed at SOW: Health Score delta, AI activation readiness, upgrade cycle improvement. Payment is tied to delivery of those outcomes not to time spent.
What does NewRocket bring that others don't?
Proprietary tooling: Codeworks.ai for analysis, Data Arc for migration. History of re-platform engagements. And we put our fee on the line against the outcomes we commit. No other partner in the ServiceNow ecosystem offers all three.
