Elevate your enterprise with AI you can trust

Meet us at Knowledge!

Swing by our booth on the expo floor for personalized guidance on how to start seeing real outcomes from AI you can trust on ServiceNow.

We’ll be announcing our booth number in the coming months. Check back closer to the event!

Translation Assistant Language Solution NewRocket Product

Meet with an industry expert

Ready to make AI on ServiceNow work for your people, your industry, and your goals? Schedule a 1:1 session with one of our industry experts at Knowledge to discuss how you can start elevating your enterprise with AI you can trust.

Attend a breakout

Hear from AI experts and industry leaders about how trusted AI on ServiceNow is transforming work for industries, enterprises, and their people.

Theatre Session

May 15, 2023

Booth #303

9:00AM - 5:00PM

Learn about the NewRocket Way for going beyond workflows and getting the most out of ServiceNow. Gain strategies for securing user adoption, ensuring necessary governance, co-developing operating models, and more.

ServiceNow CSM (Customer Service Management)

Featuring: Vanguard

Here at Vanguard, the world's largest asset manager, our employees, or what we refer to as our “Crew”, are everything. In only 6-months, Vanguard rapidly transformed HR and IT service delivery by scaling smart – migrating 67 HR services to a streamlined platform, launching centralized portals, and deploying Virtual Agents. This initiative enhanced crew experience, improved operational efficiency, and built the foundation for AI readiness. Doing case + knowledge management first enabled us to deliver manager hub, onboarding, offboarding, and Employee Center Pro. Next stop, GenAI.

Primary Product

HR Service Delivery

Speakers

Jahan Mirchandani

Head of Service Delivery Technology, Vanguard

Secondary Product

Employee Center, IT Service Management,  Now Assist, Impact

Thomas Edwards

Senior Manager Leading Global Technology Operations Automation CFE, Vanguard Group Inc

Join Jerry and Ashutosh as they dive into the chaos every ServiceNow platform owner knows balancing speed, stability, and sanity. This isn’t another slide deck of best practices. It’s a storytelling session packed with real fails, hard-won lessons, and practical hacks. Learn how to say “no” without losing friends, align roadmaps, and future-proof your platform. Plus, discover why AI agents aren’t the enemy they’re your new best friends in platform leadership. Because every ServiceNow platform deserves its Guardians.

Primary Product

App Engine

Speakers

Ashutosh Munot

EMEA Delivery Director, NewRocket B.V.

Jerry Wong

Product Owner, University of Birmingham

Party with us at Knowledge

Ready to unwind? Join NewRocket for an exclusive party at CAPRI Restaurant & Bar at The Venetian Resort in Las Vegas.

Celebrate a successful day at Knowledge by enjoying the stunning ambiance, great company, and signature drinks that make CAPRI the perfect spot to end the day on a high note. RSVP to get on the party list!