Understanding ServiceNow Security Operations

Vulnerability Management (VM) is defined as the “cyclical practice of identifying, classifying, prioritizing, remediating, and mitigating” software vulnerabilities. when effectively implemented, can protect the products and services of your organization.

February 23, 2021

Vulnerability Management (VM) is defined as the “cyclical practice of identifying, classifying, prioritizing, remediating, and mitigating” software vulnerabilities. It is a practice which, when effectively implemented, can protect the products and services of your organization. In a 2019 study conducted by IBM, it was found that as many as 77% of organizations do not have a consistently applied cyber Security Incident Response (SIR) program, the kind of program that fosters collaboration between IT teams and stakeholders from multiple areas of the organization. ServiceNow® Security Operations (SecOps) helps you achieve this through intelligent automation that assists in prioritization by asset criticality.

CISOs and security leaders are most challenged with prioritizing time, focus and budget on the right things. As noted by Kirk Hogan, VP Technology, Platform and Integrations Strategy when trying to deliver a good level of return on investment (ROI), it is important to establish priorities with set outcomes, then focus on those priorities until you deliver on them.

ServiceNow® Security Operations brings incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.  You will know where to assign resources to achieve the most value to your organization. It offers security orchestration, automation and response (SOAR) built on the Now Platform. By tapping into your existing security tools through APIs or direct integrations, it can automatically create prioritized security incidents. The power of the platform shines through with features like Predictive Intelligence, which for example can assist in rapidly identifying suspected phishing emails.

This decade has seen a sharp increase in organizations utilizing remote teams, cloud-based operations and software-oriented infrastructure solutions. This leads to a greatly expanded attack surface, and we’ve already seen that up to 60% of organizations have faced a security breach, even though a patch was already available but not applied. With ServiceNow® Security Operations, intelligent workflows help map security incidents to business services and IT infrastructure. This leads to better prioritization of incident queues and vulnerabilities based on business impact. In the end, you’re looking to protect the products and services that your organization has to offer, and it’s these powerful tools that foster a smooth collaboration between your IT team and non-tech stakeholders alike.

The utility of ServiceNow® Security Operations does not end at quickly and efficiently remediating a security incident. A security knowledge base (KB) is created out of the incident’s full lifecycle. Everything from analysis and investigation to containment and remediation is tracked in the platform. As noted by Winston Churchill, “Those that fail to learn from history, are doomed to repeat it.” This security knowledge base automatically associates incidents with relevant KB articles, so that future incidents can be addressed even more quickly.

ServiceNow® Security Operations is not simply focused on incident response. A comprehensive view of all vulnerabilities, notably, the current state of vulnerabilities affecting your organization, is also of paramount importance. Using a calculated risk score, the Vulnerability Response workflow provides continuous monitoring by exchanging data collected from observables and workflows with ServiceNow® Governance, Risk and Compliance (GRC). When a critical vulnerability is found, the workflow kicks in and notifies all stakeholders and creates a high-priority patch request for your IT team. It provides recommendations on the most impactful remediation steps and offers a real-time status of patching progress. Reports and dashboards powered by intelligent predictive analysis algorithms can even forecast future performance.

As the power of the ServiceNow® Security Operations engine demonstrates, security operations is not solely the domain of the IT department. It encourages the growth of your SIR program by connecting all stakeholders. It helps the IT team communicate the value of these workflows to non-technical stakeholders by prioritizing security incident alerts based on what is most critical to your organization. Priorities are always changing, and it takes a platform like ServiceNow to ensure your organization stay ahead of incidents and vulnerabilities that can dramatically impact your bottom line. To find out how you can make ServiceNow® Security Operations a part of your infrastructure, contact NewRocket today.

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Understanding ServiceNow Security Operations

Vulnerability Management (VM) is defined as the “cyclical practice of identifying, classifying, prioritizing, remediating, and mitigating” software vulnerabilities. when effectively implemented, can protect the products and services of your organization.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK.

ServiceNow.org Partnership for Good Grant

The ServiceNow.org Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

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Dive Into Prototyping to Accelerate Validation With Design Libraries

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Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.