This video demonstrates how Agentic AI, integrated with the ServiceNow platform, transforms a simple banking task—changing a customer’s address—into a fast, secure, and seamless digital experience. It follows a client, Mr. V. Kumar, as he logs into his banking portal, verifies his identity through a one-time password, and submits various documents to update his address. The AI efficiently identifies errors, validates documents against government records, and guides the user to resolution. Ultimately, the change is reflected instantly across systems, showcasing how AI-driven automation enhances customer satisfaction and operational efficiency in modern banking.
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