What Constitutes a Mature Risk Management Program?

The goal behind an organization’s risk management program should be to continue operations as business as usual with little to no damaging impact to the business.


Risk management programs require a specific approach in order to be truly effective. With threats on the rise, it’s becoming increasingly important to fast-track the development of these programs to keep organizations as secure and resilient as possible. The difference between a mature program and an undeveloped or developing program may seem obvious, but let’s take a look at some of the best practices and principles to ensure a mature, effective risk management program for your organization.

Risk Management & Incident Response

A strong handle on incident response is crucial to the resilience of an organization. Security teams with a mature SecOps program in place will be able to take a proactive stance to the protection of their organization. If the security team is able to detect incidents before or when they arise, teams can act quickly and effectively to detect, mitigate, and minimize threats and their impact with optimal efficiency.

At NewRocket, we believe that taking a risk-based approach to cyber incidents is one of the most important and effective things you can do to mitigate and remediate risks within an organization. In order to be proactive, a mature program will have all of the necessary tools and resources to ensure fast and effective detection of threats, so that incident response teams can take action as quickly as possible.

Due to the dramatically increased probability of cyber attacks today, automation tools and programs have become our best bet to catch and remediate those risks quickly. So, a mature and effective Security Incident Response (SIR) program will have these tools in place.

Manual processes for incident response eat up a lot of your time, are tedious and frankly unnecessary with today’s available technology. The process of identifying problems, isolating infected systems, researching a threat, etcetera all cause a headache that is largely avoidable. No more weekend worries, rushing to the office or wire-ripping is necessary with ServiceNow Security Operations.

Vendor Risk Management

As organizations improve operational efficiencies, they often outsource many of their services. Each vendor and third-party an organization associates with introduces a level of risk to the business. If one of those third-parties suffers a disruption of service or cannot deliver their products or services to your organization, your organization will also suffer a disruption or damages (financial, reputational, etc). A mature vendor risk management program helps organizations anticipate and mitigate disruptions from vendors and identify potential risks before they impact the business.

Business Continuity

The goal behind an organization’s risk management program should be to continue operations as business as usual with little to no damaging impact to the business. If an organization’s risk management and security operations programs are mature, the organization will be resilient in the face of ongoing and mounting threats.

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What Constitutes a Mature Risk Management Program?

The goal behind an organization’s risk management program should be to continue operations as business as usual with little to no damaging impact to the business.

Knowledge Wrap Video

The event provided a vibrant platform for reconnecting with peers, delving into AI transformation, and driving innovation with purpose. Read on to discover how NewRocket made its mark at Knowledge 2024.

What We Learned

From recent insights gathered, we learned that ServiceNow customers are increasingly receptive to adopting AI solutions and ServiceNow has the tools to embrace that head on. However, there's a gap in AI use-cases for more mature users, highlighting the need for a creative approach to accommodate their business needs.

In navigating AI adoption, organizations are challenged to find the delicate balance between embracing innovation and avoiding dependency on emerging technologies. Advisory consulting and trusted guidance beyond initial queries spark interest, particularly around AI's impact on operations. Read our AI blog series to learn more about our approach.

Excitement around GenAI is apparent, with most users eager to explore its potential benefits and invest in quick wins. Notably, advanced use cases like process mining are gaining traction. Key solution themes include interest in native mobile applications, Employee Center migration, and the urgent need for enhanced data capabilities.

Recognitions and Awards

ServiceNow Americas Employee Workflow Partner of the Year

The ServiceNow Americas Employee Workflow Partner of the Year award celebrates Partners' exceptional efforts in enhancing employee experiences through innovative collaborations and technology solutions. Learn More.

UK Public Sector Partner of the Year Award

The ServiceNow UK Public Sector Partner of the Year underscores  Partners' dedication to driving digital transformation and delivering exceptional outcomes for public sector organizations in the UK.

ServiceNow.org Partnership for Good Grant

The ServiceNow.org Partnership for Good Grant highlights Partners' commitment to leveraging technology for social impact and driving positive change in communities around the world. Learn More.

Top 10 Finalist for ServiceNow Best Employee Portal of the Year

ServiceNow's Best Employee Portal of the Year award recognizing Partners' dedication to creating innovative solutions that empower employees and enhance workplace experiences. Learn More.

NewRocket Booth

At ServiceNow's Knowledge 24 event, we connected with 350+ attendees at our booth, showcasing how NewRocket supports organizations on their ServiceNow journey. AI emerged as a key topic, reflecting the growing interest in its potential across businesses. Our strategic advisory approach, FlightPath, aligns technology with business objectives, drawing on our expertise in customer, employee, technology, and security transformation. Plus, we captivated attendees by transforming them into astronauts using AI. See the photo booth results here!

Workshops and Speaking Sessions

Beyond Personas: Developing Holistic Frameworks to Personalize User Solutions

Industry innovation: Consilio’s Transformation Journey on ServiceNow

Dive Into Prototyping to Accelerate Validation With Design Libraries

Make Better Business Decisions by Integrating Risk and Compliance

Participating in ServiceNow's Knowledge sessions and workshops this year was truly enriching. Interacting with customers and partners provided invaluable insights into the future state of ServiceNow and allowed us to have in-depth discussions on how we can collectively offer better experiences across various facets of the platform. From exploring advanced AI integrations to optimizing workflow processes, the conversations were not only enlightening but also inspiring, fueling our commitment to innovation and excellence in the ServiceNow ecosystem. We can't wait to see you next year!

NewRocket Party

Our poolside event at the Capri restaurant in Las Vegas provided a refreshing break from the conference hustle, allowing us to unwind and connect with friends, colleagues, partners, and customers in the cool open air. As the night progressed, we loved creating unforgettable memories and strengthening our bonds within the ServiceNow community.