From evolving beyond shared mailboxes to implementing a broader digitization effort across the enterprise, learn from our panel of experts about the obstacles, best practices, and impact of their journeys towards automating work, simplifying processes, and connecting systems and teams.

The panel will discuss:

• Main business challenges they were trying to overcome through digitization.
• The strategy used to achieve their vision.
• Impact and results of digitization efforts so far.
• Next steps on the path towards optimized processes.
• A live product demo showing innovative ways of working in action!

Are you considering a back-office transformation but unsure where to begin? Implementing changes in your back-office processes can be a daunting task, but fear not! We've prepared a comprehensive checklist of seven crucial steps to guide you through the preparation phase and set your transformation up for success

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Improve Service Levels with Better Visibility into Client Interactions

• Automated Enforcement of Business Rules
• Real Time Reporting on Staffing and Compliance
• Structured Input for Requests
• Integrated Systems of Record

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Email is not an effective or efficient way to provide great customer service.

• Intake, evaluate, categorize and route automatically
• Leverage a proven and award-winning methodology
• Path to omnichannel engagement and self service

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