Making AI Invisible and Essential
Frank Palermo, Chief Operating Officer of NewRocket, advocates for a shift in how enterprises view technology. Rather than chasing the novelty of AI, leaders should focus on grounding emerging tech in tangible business value—moving toward a future where AI becomes an "invisible" but essential force orchestrating daily workflows.
Key Highlights
- Outcomes Over Tech: Executives don’t buy AI; they buy outcomes like faster revenue, lower costs, and improved customer experiences.
- The "Invisible" AI Model: The most successful AI solutions are those that work seamlessly in the background to orchestrate complicated processes without constant human intervention.
- Fixing Broken Processes: AI cannot succeed if it is simply amplifying an inefficient process or poor data quality; modernization must start with workflow alignment.
- Human-AI Co-creation: The future of work is not about AI replacing humans, but rather humans and machines co-creating to amplify overall productivity.
- Operational Mindset: High-performing enterprises treat AI transformation as an ongoing operational mindset rather than a one-time project.
- Focus on Data Readiness: Success depends on governing data and fixing fragmented processes before layering on intelligent routing and automation.
"I like to think that the best AI solutions are when AI is invisible. Modernization is less about buying the tools and more about aligning workflows, the data, and the people around these journeys—that is a very important part of the solution space." — Frank Palermo, COO of NewRocket
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