Client: Stellantis | Partner: NewRocket | Platform: ServiceNow Employee Center (AI-enabled)

Scale: 230,000+ employees globally

‍

‍

Overview

At Stellantis, scale is both a strength and a challenge. With more than 230,000 employees spanning countries, cultures, roles, and time zones, finding the right information and taking action had become increasingly fragmented across tools and portals.

Together, Stellantis and NewRocket partnered to design and deliver Digital Me, a unified employee center built to turn complexity into clarity. Digital Me provides a single starting point for knowledge, services, approvals, and support, while feeling personal, intuitive, and scalable for a global workforce.

Digital Me was recognized as ServiceNow's Portal of the Year: Best Overall Winner. It represents what's possible when employee experience is designed with the same rigor as a world-class product.

‍

The Challenge

Stellantis employees didn't want more tools, they wanted clear answers and a simple path forward. Before Digital Me, those answers lived across disconnected systems, increasing effort for employees and operational friction for the business.

‍

The Approach

Stellantis didn’t start with features or technology, they started by listening. Through interviews, cross-regional collaboration, and iterative usability testing, the team co-created an experience centered on real employee needs.

Governance was embedded early to ensure the platform could scale without losing consistency — a critical requirement for an organization of Stellantis’ size.

‍

The Solution: Digital Me

Digital Me serves as Stellantis’ employee center and portal of action. It delivers a personalized landing experience with requests, approvals, and next actions, supported by AI-assisted search and a virtual agent that helps employees get answers quickly.

For moments that matter, from compensation to sourcing requests, Digital Me provides guided, clear experiences that build confidence and reduce unnecessary tickets and handoffs.

‍

‍

Results & Impact

Digital Me continues to evolve based on employee feedback and data-driven insights.

Key results include: 79% System Usability Score (SUS); approximately 30,000 employee sessions per month; and an estimated 50% reduction in support tickets within weeks of go-live.

‍

Client Perspective

“Am I getting the right information faster? Is it taking me to the next step? That’s the key — search, get an answer, and move on.” — Dean Gibbins, Senior Program Manager, Stellantis

‍

Looking Ahead

Digital Me is more than a portal, it’s a transformation in how Stellantis empowers its people every day. By combining thoughtful experience design, strong governance, and responsible AI, Stellantis and NewRocket continue to evolve an employee experience built for both scale and simplicity.

‍

Evolving Employee Experiences

Winning Portal of the Year is a milestone, but for NewRocket it reflects something bigger, what happens when employee experience design, ServiceNow expertise, and responsible AI come together at scale. Digital Me is proof that a portal built the right way becomes the foundation for everything that follows.

For organizations ready to take that next step, we have two ways to bring AI into the experience employees already use. Activate AIx gets Moveworks running on your existing portal right away, no migration required, connecting one department and establishing the AI foundation to grow from. Launch AIx goes further, pairing ServiceNow's Employee Slate with a fully configured AI layer so that when an employee asks a question, they get a resolution, not a search result. Both start with an UX Strategy Assessment to ensure the right approach is taken for your specific use case.

Contact us if you’d like to learn more.

‍