Event Dates and Locations:

• Baltimore - April 11
• San Francisco - April 17
• Kirkland - June 25

ServiceNow and NewRocket are hosting a workshop focused on ServiceNow's New Now Assist for ITSM powered by Gen AI. Now Assist for ITSM significantly increases agent and employee productivity, while decreasing MTTR, resulting in a dramatically improved experience for a multitude of ServiceNow ITSM use cases.

This workshop is targeted towards Service Management Directors and Managers,  IT Directors and Managers, ServiceNow Platform Owners, Admins, Service Desk Managers, and IT Support Managers from ServiceNow customers.   

Benefits:

Expect to walk away with new knowledge to help your IT organization achieve its IT Service Management transformation goals and realize value faster with Now Assist for ITSM powered by Gen AI! This workshop also affords excellent networking opportunities with peers from other organizations across different industries and with ServiceNow product experts.  

Agenda:

8:00 - 9:00 AM: Breakfast & Networking

9:00 - 9:30 AM: Welcome & AI-powered Service Operations  

9:30 -10:00 AM: ServiceNow’s Gen AI Approach

10:00 – 10:30 AM: Agent Productivity:  Now Assist for ITSM Overview

10:30 – 10:45 AM Break

10:45 -11:45 AM: Agent Productivity:  Now Assist for ITSM lab

11:45 – 12:45 PM: Lunch and Networking

12:45 – 1:45 PM:  Employee Experience:  Now Assist in Virtual Agent (demo)

1:45 – 2:45 PM:  Partner Showcase  

2:45 - 3:00 PM: BREAK

3:00 - 3:45 PM: FAQ and What are you looking for from Now Assist for ITSM?

3:45 - 4:00 PM: Wrap-up and Next Steps

4:00: Departure