Customer Success at Scale

We help you keep your customers supported, satisfied, and coming back.

UX Strategy

We help our clients navigate their ServiceNow journey to get the most out of the platform and to empower their employees

Platform Strategy

Optimize ServiceNow to streamline operations, connect teams, and improve service delivery.

AI Strategy

Use generative AI to deflect requests, speed resolutions, and provide 24/7 personalized support.

Customer Offerings

Elara AI Agent - Case Management

Elara powers Knowledge Management by automating the full content lifecycle.

Customer Service UX Services

We design seamless, branded customer journeys that improve usability, build trust, and enhance service delivery.

Case Management

Enable efficient tracking, resolution, and communication for complex customer inquiries and requests.

Field Service Management Quick Start

Ensure the right resources are deployed to deliver exceptional on-site service experiences.

Financial Services Operations (FSO)

Streamline banking with ServiceNow FSO for improved efficiency and compliance.

MSP Operations

Ensure scalability, security, and streamlined workflows for enhanced operational performance.

Our Approach

Customer Experience

Create seamless, personalized interactions across every touchpoint that build trust and loyalty.

Engagement & Support

Empower customers with the right information and services—anytime, anywhere.

Insights & Growth

Harness data and AI to anticipate customer needs, uncover opportunities, and scale relationships.

Industry Experts

Financial Services Operations

Explore FSO

Visible & Efficient Back Office

Improve service levels and productivity with better visibility into client interactions.

Transformation Mapping

Develop a strategic plan to evaluate your existing systems and processes.

Enhanced Compliance Competencies

Manage audits proactively and prove adherence to external regulators in record time.

Call Center Transformation

Earn customer loyalty with better service, even during peak contact times.

Proactive Asset Management Refines Customer Service

Explore Case Studies

AI Offerings

Intelligent Agent Crew

A focused deployment of Agentic AI on the ServiceNow platform, designed to launch quickly, operate confidently, and deliver measurable impact.

FlightPath.AI

A focused deployment of Agentic AI on the ServiceNow platform, designed to launch quickly, operate confidently, and deliver measurable impact.

Now Assist LAUNCH

A tactical program designed to rapidly activate and embed up to four out-of-the-box Now Assist Agentic AI skills into production

See how we’re proving value for our customers.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources

How The Salvation Army Modernized HR Services and Scaled Operations with NewRocket and the ServiceNow® Platform

The Salvation Army (TSA) is a global faith-based nonprofit organization operating within the social services and charitable sector. In Canada, it is the largest non-governmental direct provider of social services, with over 13,000 employees & officers and over 30,000 volunteers serving in more than 400 communities.

From Visibility Gaps to Proactive Vulnerability Management

Scotiabank, headquartered in Toronto, is one of Canada’s Big Five banks and a leading financial services provider across the Americas. Known as “the international bank,” Scotiabank offers diverse financial services and digital banking solutions to millions of customers worldwide.

From Manual Requests to Modern ITSM

The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.

From Email Chaos to Streamlined Self-Service

The European Space Agency (ESA) serves 22 member states in shaping Europe’s space capabilities. With over 2,200 employees — including scientists, engineers, and IT specialists — ESA runs critical space programs, advances satellite-based technologies, and supports Earth and space research to benefit society.

From Spreadsheet Chaos to Disaster Recovery Readiness

Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.

From IT Confusion to Proactive Service Support

Bakkavor is the United Kingdom’s leading provider of fresh prepared foods, operating 43 sites with a workforce of over 18,000. The company supplies many innovative products to major UK grocery retailers and global food brands. Known for its deep understanding of evolving consumer needs, Bakkavor delivers fresh solutions for every occasion and budget.

How TD Bank Streamlined Risk Management and Gained Resilience With NewRocket

TD Bank, a top North American bank, partnered with NewRocket to modernize its risk and compliance operations. Facing inefficiencies from manual control testing and limited executive oversight, TD Bank implemented ServiceNow IRM and a custom Executive Risk Portal developed by NewRocket. This transformation automated compliance processes, improved visibility, and enhanced decision-making.

From Fragmented Security Operations to a Unified Fusion Center

How TD Bank Enhanced Incident Response on the ServiceNow® Platform With NewRocket
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