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AIx. Autonomous, Front-door AI Employee Experience
ServiceNow acquired Moveworks and rebuilt the employee experience layer. Customers have the SKUs. NewRocket makes them work in production.
Is your EmployeeWorks investment actually working?
Customers have the SKUs. Most don't know what to do with them. The ones that do know it requires real work, data readiness, system integrations, workflow configuration, and adoption. AI works in demos. It struggles in production.
NewRocket is the partner that makes Moveworks and EmployeeWorks work in production. Four offerings. One clear path forward.
Begin your AI experience journey with the right foundation.
AI that works on your current portal
Activate AIx connects Moveworks to your existing Employee Center, Service Portal, or intranet. No migration required. Employees get AI resolution from the experience they already use.
Data readiness before anything goes live.
Every tier starts with an AI Readiness Assessment, KB health, data quality, and integration readiness validated upfront. No surprises in delivery. No AI running on bad data.
One front door for IT, HR, and beyond.
Launch AIx Enterprise unifies IT and HR into a single Employee Slate experience powered by EmployeeWorks. Employees complete transactions from chat, no portal navigation, no ticket.
Outcomes that help you get where you need to go.
AI Readiness Assessment
KB health, data quality, and integration readiness validated before any deployment begins.
Employee Slate Deployment
Next-gen portal configured, branded, and deployed. Replaces Employee Center or Service Portal.
Moveworks Activation
Reasoning engine configured for your actual policies and workflows — not out-of-box defaults.
System Integrations
ITSM, HRSD, Workday, SAP, ADP connections scoped, built, and validated per engagement.
Workflow Activation
IT or HR workflows live — access provisioning, password resets, benefits, leave, onboarding.
AI Control Tower
Governance baseline active on every engagement. Every AI action governed and traceable from day one.
NowAssist Baseline
NowAssist activated and connected to your portal and workflows as part of every deployment.
OCM + Adoption (Add-on)
Structured change management and employee comms tied to measurable adoption milestones.
Four offerings. Meet customers where they are.
Start with Activate AIx or drop in at the tier that matches your current ServiceNow footprint.
Activate AIx
live on your current portal.
- Existing portal stays in place
- Moveworks activated + configured
- AI Readiness Assessment included
- Deflection baseline established
Launch AIx IT
resolved from chat.
- Employee Slate deployed + branded
- Moveworks activated for IT
- IT workflows live from day one
- ITSM connections scoped + validated
Launch AIx HR
handled from chat.
- Employee Slate deployed + branded
- Moveworks activated for HR
- HR workflows + HCM integrations
- Workday / SAP / ADP connected
Launch AIx Enterprise
one AI front door.
- EmployeeWorks deployed (enterprise SKU)
- Unified Employee Slate — IT + HR
- Cross-department workflow routing
Not just another portal project.
More employee experience deployments on ServiceNow than any partner in the ecosystem. Integration-first delivery. Data readiness built in — not bolted on. AI practice involved in every tier. Outcomes committed at SOW.
Largest Elite Partner
Deepest ServiceNow EX expertise of any independent partner globally. 1,200+ enterprise clients.
Integration-First
Every Workday, SAP, ADP, and ITSM connection scoped, built, and validated before go-live.
Award winning ServiceNow Partner
We are a trusted ServiceNow partner when it comes to creating extraordinary employee experiences. AI-first experiences are an extension of that expertise.
Outcomes at SOW
Deflection targets and resolution rates committed in the contract. You verify them at close.