Tech Company Portal

Improving the ServiceNow Employee Center Experience

Employees can find what they're looking for faster using an improved topic based experience.

Company Overview

Our client is an American multinational information technology services and consulting company with over 100,000 employees around the world.

ServiceNow Employee Center Portal

Services Provided

  • Expert ServiceNow Knowledge
  • Research & Insights
  • Taxonomy Consulting
  • Wireframe Design
  • High Fidelity Mockups
  • Interactive Prototypes
  • Employee Document Management

The Challenge

Our client needed to implement custom branding into their OOB portal and host several knowledge articles for users based on roles, location, and legacy company. The challenge would be improving the efficiency of the portal while simultaneously creating a new taxonomy to help users find relevant information quickly.

Project Highlights

Migration to ServiceNow Employee Center

Migration to Employee Center

Leverage Employee Center’s widget and taxonomy structure along with our products to create a unified, intuitive, and effective Service Portal experience.

Unified Multi-department Portal

Unified Multi-department Portal

Allow users from different countries and legacy companies to find useful information in one place.

New Taxonomy Structure

New Taxonomy Structure

Extensive taxonomy consulting on how to organize current content (Knowledge Base and Categories) in a more understandable way for the user.

Topic Based Browsing

Topic Based Browsing

All-in-one experience for users to quickly find knowledge, open tickets, review cases & to-dos, access applications, and read HR-related documents.

Custom Branding

Custom Branding

Enhance the OOB portal with company branding across all departments through images, colors, and design elements.

Document Visibility

Document Visibility

Users can access managed documents within a new section in "My Items" and within their profile.

The Solution

We provided extensive taxonomy consulting to help create a refined topic based browsing experience. Our widgets, in combination with topics and user criteria, presents the user with more relevant content on the homepage and topic pages. This reduces search time and provides a simplified experience in one location.


ServiceNow Portal Wireframe


ServiceNow Employee Center Mockup
Service Portal Mockup

User Interface

ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery and employee engagement.

ServiceNow Employee Center User Interface
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