Improving the ServiceNow Employee Center Experience
Our client is an American multinational information technology services and consulting company with over 100,000 employees around the world.
Our client needed to implement custom branding into their OOB portal and host several knowledge articles for users based on roles, location, and legacy company. The challenge would be improving the efficiency of the portal while simultaneously creating a new taxonomy to help users find relevant information quickly.
Leverage Employee Center’s widget and taxonomy structure along with our products to create a unified, intuitive, and effective Service Portal experience.
Allow users from different countries and legacy companies to find useful information in one place.
Extensive taxonomy consulting on how to organize current content (Knowledge Base and Categories) in a more understandable way for the user.
All-in-one experience for users to quickly find knowledge, open tickets, review cases & to-dos, access applications, and read HR-related documents.
Enhance the OOB portal with company branding across all departments through images, colors, and design elements.
Users can access managed documents within a new section in "My Items" and within their profile.
We provided extensive taxonomy consulting to help create a refined topic based browsing experience. Our widgets, in combination with topics and user criteria, presents the user with more relevant content on the homepage and topic pages. This reduces search time and provides a simplified experience in one location.
ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery and employee engagement.