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Is Your Business Prepared for the AI Revolution?
Is your business prepared for the AI revolution? Before jumping into AI initiatives, organizations should have some foundational elements in place.
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Generative AI harnesses computer algorithms to produce fresh content across different formats like text, images, and code, unlocking countless possibilities for the Now Platform.
Automatically assign appropriate labels to incoming requests, enabling your team to focus on more impactful work.
Break down chunks of text, pulling out the key details and translating between spoken words and written text.
Enhance your search experience with results tailored to your needs, providing precise and relevant information using everyday language.
Transform text to functional code and workflows to boost developer productivity and responsiveness to business needs.
Boost process efficiency by revealing and visualizing hidden inefficiencies and bottlenecks to maximize performance.
Ensure users access what they need through a 24/7 Virtual Agent that comprehends their requests in everyday language.
Promptly spot crucial issues by proactively recognizing similarities among open incidents or cases.
Categorize requests to ensure that incidents, cases, and tasks are automatically routed to the appropriate team when needed.
Consistently group clusters of related items to reveal trends and identify the most promising opportunities for improvement.
Reduce call volume and deflect tickets by identifying knowledge gaps and preventing the duplication of content.
Boost deflection rates while reducing mean-time-to-resolve (MTTR).
Guide agents effectively by proposing pertinent tasks and content that expedite issue resolution.
Achieve precise and pertinent search outcomes to enhance user satisfaction.
Provide straightforward solutions to enhance efficiency for all individuals within every workflow.
Learn how how AI can streamline your business operations, enhance customer experiences, and optimize decision-making processes.
Establish transparent decision-making processes, and implementing mechanisms for ongoing monitoring and evaluation.
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Implement processes that ensure data quality, educate staff on AI tools, and manage the desired adoption of GenAI.
Approach solution implementation in a methodical and phased manner, ensuring that technology augments human expertise.
Ready to begin your journey with AI? FlightPath advisory focuses on getting crystal clear on business-IT alignment, priorities, and business and technology solutions from the outset.
AI is a broad term for technologies that help machines do tasks that need advanced thinking. In ServiceNow, AI includes tools like predictive intelligence, document intelligence, and task intelligence. GenAI is a type of AI that creates new content from existing data. It is used in the Generative AI Controller and Now Assist.
ServiceNow Gen AI stands out because it uses the Now LLM, a Large Language Model trained on specific data for better accuracy and cost-effectiveness. To use ServiceNow Gen AI successfully and responsibly, you need a strategic plan and a good understanding of the different AI features in ServiceNow.
ServiceNow ensures responsible AI use by focusing on data privacy, labeling AI-generated responses clearly, and tracking the sources of information.
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