Maximize Adoption and Engagement  with a Better User Experience on ServiceNow

Go beyond standard into extraordinary by understanding your users and leveraging ServiceNow to deliver Employee Center, intranet, and mobile experiences that support your business objectives.

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Benefits of an Extraordinary User Experience

Every experience matters. Our methods help you connect your users' needs with your operational goals.

ServiceNow Native Mobile Apps Solutions NewRocket

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Engage Your Enterprise

All of the resources your employees need in one place. Reduce the complexity and costs of ownership for your users by uniting your workforce under a single digital experience. Our intranet and multi-department solutions will ensure consistency across departments while still allowing each department to own its content.

  • Decentralized Content
  • Personalized Access
  • Actionable Information
  • Improved Navigation
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ServiceNow Service Portal DevelopmentServiceNow Intranet Digital Workplace Experience Solutions NewRocket

Custom App

Need Something Else?

We are continually expanding what’s possible with ServiceNow. Let our expert team of designers and developers tackle your toughest challenges with solutions that are not only intuitive and powerful but also maintainable.  

  • Process Support
  • Customer Engagement
  • System Integration
  • Product Development
ServiceNow Service Portal DevelopmentServiceNow Custom Apps and Scoped Applications NewRocket
ServiceNow Advisory Services and Customer Success

Design & Content Consulting

Maximize User Engagement and Adoption

Help your users find what they are looking for and complete their tasks faster by delivering useful and compelling content in a UI that is inviting and easy to use.

  • User Research
  • Taxonomy and Content Optimization
  • Wireframing
  • Mockups
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User-Centered Process

The NewRocket design approach follows a strategic course with a focus on user experience during each step of the process.


Every great portal begins with a well thought through plan.

  • Goal Setting
  • User Research
  • Requirements Documentation

Potential Deliverables:

Portal metrics evaluation, category taxonomy audit, user interviews, focus groups, surveys


In the design phase, we bring research and strategy to life.

  • User Flows
  • Blockframes and Wireframes
  • High Fidelity Mock Ups

Potential Deliverables:

Journey maps, interactive wireframes, mobile and desktop clickable prototypes


Integrating our deep industry experience into a product that delivers.

  • Responsive Development
  • Quality Assurance Testing
  • NewRocket Widget Integration

Potential Deliverables:

Custom Service Portals, licensed widget suite


Tracking users is an essential way to measure the success of your portal.

  • User Acceptance Testing
  • Analytics
  • Training and Documentation

Potential Deliverables:

UAT test plans, portal documentation, heatmapping analytics

Improving experiences around the world

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