From Siloed GRC Processes to an Integrated Risk & Compliance Operating Model 


This global financial services organization provides insurance, wealth management, employee benefits, and reinsurance solutions across multiple highly regulated markets.The organization sought to modernize Technology Risk by bringing fragmented governance processes into a unified operating model capable of supporting evolving regulatory and enterprise risk requirements.

Company Overview

Project Highlights

The Challenge

Managing Technology Risk across five independent GRC functions made it difficult to maintain a connected view of risk and compliance activities. To enable more informed decision-making, the organization needed to:


  • Centralize asset, risk, control, and regulatory information
  • Align five core GRC workflows under a common operating model
  • Replace fragmented data with connected reporting
  • Build a scalable foundation for future IRM expansion

NewRocket Solution

NewRocket delivered the transformation through a phased maturity approach that established governance consistency, expanded risk intelligence, and prepared the platform for broader enterprise capabilities.

Phase 1 | Establish Operational Consistency 

Built a consistent operating model across core GRC functions by:

  • Centralized asset, risk, control, and regulation libraries 
  • Standardizing workflows for Risk Assessments, Controls Monitoring, Policy Management, Exception Management, and Issue Management  
  • Introducing dashboards to improve operational transparency 

Phase 2 | Transform Data into Actionable Insight 

Connected governance information across the platform to enable earlier identification of emerging risks.

  • Integrated and aggregated GRC data 
  • Introduced KCIs and KRIs  
  • Generated proactive insights to guide broader risk strategy

Phase 3 | Expand IRM Capabilities

Extended the governance model to support broader enterprise risk management and future innovation.

  • Onboard Enterprise Risk, Compliance, and Security processes 
  • Increase automation across key activities 
  • Embedded AI to improve efficiency and surface risk insights

Results

The phased transformation established a stronger governance operating model while positioning this global financial services organization continued IRM maturity.

  • Consolidated five siloed GRC processes
  • Connected risk and compliance data across core activities
  • Reduced manual effort through integrated workflows
  • Achieved zero UAT defects, with quality embedded throughout implementation
  • Increased end-user adoption
  • Established a scalable foundation for Enterprise Risk, automation, and AI-enabled governance

"We have moved from fragmented, manual processes to a centralized, scalable platform establishing a single source of truth for risk, controls, and issues. This strengthens governance, regulatory alignment, and enables more confident, data-driven decision-making."

Project Sponsor
Global Financial Services Organization

Company Overview

Industry
Financial Services
Location
Canada
Employees
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