Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.
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Canada Life’s existing business continuity and disaster recovery (DR) processes were highly manual and fragmented. Documentation was scattered across different locations, creating time-consuming, labor-intensive workflows that were difficult to scale.
Leadership also lacked a centralized view of critical enterprise services, making it challenging to assess and manage operational risk. With a newly hired Director of Disaster Recovery and a five-year roadmap for maturing the DR program, Canada Life needed the right platform and partner to establish a scalable, automated DR foundation.
NewRocket collaborated with Canada Life to implement the ServiceNow® ITDR use case under the Business Continuity module. The goal was to establish a robust, repeatable DR foundation with minimal customization, immediate results, and future scalability.
NewRocket and Canada Life aligned on a primarily out-of-the-box solution, accelerating time to value and strengthening internal confidence in the platform’s capabilities.
By linking recovery plans directly to services and dependencies in the CMDB, NewRocket helped automate the update and tracking of technical recovery plans, reducing manual effort and error.
The new system eliminated silos, provided centralized insights into DR preparedness, and created stronger governance and risk management.
Through its partnership with NewRocket, Canada Life transformed its DR program and built a stronger operational resilience strategy. Key outcomes include:
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"The team was amazing — really good at understanding our needs…The NewRocket team was really good and built it very quickly, so working with NewRocket was amazing."
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