The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.
LIS needed to replace its Microsoft Dynamics platform with a modern, scalable solution. The key priority was launching a minimum viable product (MVP) in a few months to lay the foundation for broader platform expansion.
The company didn’t just need a platform for its current needs, but one that would support future growth. Over the next four years, LIS planned to onboard new service desks, expand into risk and HR functionalities, and support rising transaction volumes, requiring a system that could grow with operational and regulatory needs.
NewRocket guided LIS through a phased transformation approach, balancing immediate business needs with a scalable vision for the future.
NewRocket delivered a foundational MVP of core ServiceNow ITSM capabilities, including Incident, Problem, Change, Knowledge, Event Management, and Release Management modules. The focus was on operational readiness, rapid deployment, and providing immediate value to support LIS’s livestock movement reporting processes.
Working closely with LIS leadership, NewRocket developed a structured four-year roadmap. The plan laid out future platform phases, including incorporating risk management, additional service desks, and capabilities to manage greater data and transaction volumes.
NewRocket used an agile, collaborative approach to engage stakeholders continuously throughout the project. Rapid feedback cycles, clear prioritization, and flexibility in evolving requirements helped ensure early success with the MVP and alignment for long-term platform scalability.
Through its partnership with NewRocket, LIS successfully built a scalable foundation for its digital transformation and is experiencing outcomes like:
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