FlightPath: Accelerate Your ServiceNow Strategy with AI-Ready Precision

Strategic Advisory to Align, Accelerate, and Maximize ServiceNow and AI Value

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What is FlightPath?

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FlightPath is a focused, four-week strategic engagement that helps you align business goals, platform capabilities, and executive vision, building a clear roadmap for ServiceNow transformation and future AI success.

It’s more than a strategy workshop. FlightPath blends business priorities with platform insight to create a prioritized capability map, solution architecture, and Phase 1 project definition, all tailored to outcomes. It also identifies where AI (GenAI and Agentic AI) can add the most value across your workflows, ensuring your roadmap is built with AI-readiness in mind.

What it delivers

Stakeholder alignment across business, IT, and executive teams
Capability and gap analysis mapped to platform outcomes
Solution and data architecture design
Prioritized roadmap and investment-ready Phase 1 project brief
AI-readiness assessment and alignment to ServiceNow AI capabilities

What you walk away with

  • Executive summary and platform strategy deck
  • Capability map and solution architecture
  • Investment-ready Phase 1 plan (SOW + estimate)
  • Multi-phase roadmap and sequencing plan
  • Foundation for scaling workflows and deploying GenAI

Ideal for

  • Organizations at the start of their ServiceNow journey
  • Teams preparing for transformation or AI adoption
  • Customers not seeing platform ROI and needing a reset
  • Leaders planning expansion beyond ITSM or CSM
  • Those wanting a solid foundation before activating Now Assist or Flightpath.AI

Why it works

Combines strategic and technical expertise in a 4-week format
Tangible outputs and clear next steps
Aligns with ServiceNow’s AI-first platform vision
Reduces delivery risk, builds executive confidence
Creates clarity across teams and momentum for change

Activate FlightPath

Embark on your ServiceNow journey with confidence and clarity through our FlightPath advisory service. FlightPath ensures you avoid the common pitfalls of diving into projects without a clear roadmap. Our approach focuses on aligning your business objectives with technology solutions from the outset, maximizing your chances of success and delivering impactful results. Take the first step towards achieving your business goals by filling out our contact form today.

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