Miles
Unparalleled Visibility into Your IT Landscape
Miles
IT Operations (AIOPS) Agent
Miles is the core agent leading a dedicated team of specialized helper agents for AIOps. This proactive team uses AI to predict issues, automate remediation, and maintain a healthy, trustworthy CMDB, providing unparalleled visibility into your IT landscape.
Key Capabilities
Autonomous CMDB Enrichment & Optimization
Enriches, optimizes, and maintains a healthy CMDB by automatically remediating data quality issues like duplicates, staleness, and incorrect relationships.
Intelligent Service Mapping
Uses machine learning to automatically discover and map the relationships between infrastructure, applications, and business services.
Predictive Anomaly Detection
Moves beyond simple alerts, using machine learning to detect and remediate anomalies in your IT environment before they impact business services.
Intelligent Event Management
Correlates and de-duplicates events from multiple monitoring sources, automatically identifying the root cause of service outages and triggering automated remediation workflows.
Business Value
Improve Service Reliability
Proactively identify and remediate issues before they impact business services, reducing the frequency and duration of outages.
Increase Operational Efficiency
Automate routine monitoring and remediation tasks, freeing up your IT operations team to focus on strategic engineering and improvement.
Create a Trustworthy CMDB
Build and maintain a single, reliable source of truth for all your IT assets, enabling faster decision-making and more effective change management.
Our AI Accelerators
Pick a pack to view capabilities and book a tailored demo.
Intelligent Agent Crew
Join us for a free, 2-hour workshop to identify, prioritize, and act on your highest-value AI opportunities on the ServiceNow platform.

Our AI experts assess your AI opportunities across five value lenses:
Desirability
User / Experience Value
Feasibility
Technical / Delivery Value
Visibility
Business / Financial Value
Agentic AI
Autonomy & Orchestration
Financial Impact
ROI & Cost Savings
Then, we use our Value-Barrier Matrix to map your use cases & inform your AI roadmap.
High Value
Quick Wins
Key Initiatives
Major Projects
Medium Value
Easy Wins
Strategic
Reevaluate
Low Value
Fill-ins
Incremental
Avoid
What you'll walk away with:
A prioritized AI roadmap mapped to effort and impact
A board-ready ROI snapshot (savings, payback, NPV)
A lightweight governance blueprint to de-risk adoption
An executive narrative that ties outcomes to investment
Schedule Your Workshop
Resources, Case Studies, and Videos created by real people.
We empower clients to unlock their full ServiceNow potential across their business and beyond.
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