Miles

Unparalleled Visibility into Your IT Landscape

Discover how you can get the most value from your knowledge base with Miles.

Miles

IT Operations (AIOPS) Agent

Miles is the core agent leading a dedicated team of specialized helper agents for AIOps. This proactive team uses AI to predict issues, automate remediation, and maintain a healthy, trustworthy CMDB, providing unparalleled visibility into your IT landscape.

Optimize my CMDB for accuracy
Identify anomalies in my IT environment

Key Capabilities

Autonomous CMDB Enrichment & Optimization

Enriches, optimizes, and maintains a healthy CMDB by automatically remediating data quality issues like duplicates, staleness, and incorrect relationships.

Intelligent Service Mapping

Uses machine learning to automatically discover and map the relationships between infrastructure, applications, and business services.

Predictive Anomaly Detection

Moves beyond simple alerts, using machine learning to detect and remediate anomalies in your IT environment before they impact business services.

Intelligent Event Management

Correlates and de-duplicates events from multiple monitoring sources, automatically identifying the root cause of service outages and triggering automated remediation workflows.

Business Value

Improve Service Reliability

Proactively identify and remediate issues before they impact business services, reducing the frequency and duration of outages.

Increase Operational Efficiency

Automate routine monitoring and remediation tasks, freeing up your IT operations team to focus on strategic engineering and improvement.

Create a Trustworthy CMDB

Build and maintain a single, reliable source of truth for all your IT assets, enabling faster decision-making and more effective change management.

Our AI Accelerators

Pick a pack to view capabilities and book a tailored demo.

Intelligent Agent Crew

Discover the Value of Miles & AI Agents for Your Business

Join us for a free, 2-hour workshop to identify, prioritize, and act on your highest-value AI opportunities on the ServiceNow platform.

Our AI experts assess your AI opportunities across five value lenses:

Desirability

User / Experience Value

Feasibility

Technical / Delivery Value

Visibility

Business / Financial Value

Agentic AI

Autonomy & Orchestration

Financial Impact

ROI & Cost Savings

Then, we use our Value-Barrier Matrix to map your use cases & inform your AI roadmap.

High Value
Quick Wins
Key Initiatives
Major Projects
Medium Value
Easy Wins
Strategic
Reevaluate
Low Value
Fill-ins
Incremental
Avoid

What you'll walk away with:

A prioritized AI roadmap mapped to effort and impact
A board-ready ROI snapshot (savings, payback, NPV)
A lightweight governance blueprint to de-risk adoption
An executive narrative that ties outcomes to investment

Schedule Your Workshop

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.