Elara
Automate Your Full Knowledge Lifecycle
Elara
Knowledge Management Agent
Elara is the core agent leading a dedicated team of specialized helper agents for Knowledge Management. This team automates the full knowledge lifecycle—from creation and summarization to governance and archival—ensuring all other agents are powered by a trusted, single source of truth.
Key Capabilities
Autonomous Knowledge Creation
Automatically generates high-quality knowledge articles from resolved incidents, ensuring valuable solutions are captured without manual effort.
AI-Powered Content Governance
Enforces brand voice, tone, and style consistency across all knowledge articles, and uses AI to suggest structural improvements for better readability.
Intelligent Content Enrichment
Augments internal knowledge by automatically researching and incorporating relevant information from trusted external web sources.
Automated Knowledge Lifecycle Management
Manages the entire lifecycle, from duplicate detection and validation workflows to archival, ensuring the knowledge base remains fresh and reliable.
Cross-Platform Knowledge Syndication
Acts as a single source of truth, syndicating verified knowledge to other systems and agents to ensure consistency across the enterprise.
Business Value
Boost User Satisfaction
Deliver accurate, context-aware self-service answers instantly, improving the employee and customer experience.
Increase Agent Productivity
Dramatically reduce the time agents spend searching for information, allowing them to focus on high-value, complex problem-solving.
Build a Trusted AI Foundation
Create a reliable, single source of truth that powers all other AI and automation initiatives across the enterprise, ensuring consistency and accuracy.
Our AI Accelerators
Pick a pack to view capabilities and book a tailored demo.
Intelligent Agent Crew
Join us for a free, 2-hour workshop to identify, prioritize, and act on your highest-value AI opportunities on the ServiceNow platform.

Our AI experts assess your AI opportunities across five value lenses:
Desirability
User / Experience Value
Feasibility
Technical / Delivery Value
Visibility
Business / Financial Value
Agentic AI
Autonomy & Orchestration
Financial Impact
ROI & Cost Savings
Then, we use our Value-Barrier Matrix to map your use cases & inform your AI roadmap.
High Value
Quick Wins
Key Initiatives
Major Projects
Medium Value
Easy Wins
Strategic
Reevaluate
Low Value
Fill-ins
Incremental
Avoid
What you'll walk away with:
A prioritized AI roadmap mapped to effort and impact
A board-ready ROI snapshot (savings, payback, NPV)
A lightweight governance blueprint to de-risk adoption
An executive narrative that ties outcomes to investment
Schedule Your Workshop
Resources, Case Studies, and Videos created by real people.
We empower clients to unlock their full ServiceNow potential across their business and beyond.
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