Automate Your Full Knowledge Lifecycle

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Elara

Knowledge Management Agent

Elara is the core agent leading a dedicated team of specialized helper agents for Knowledge Management. This team automates the full knowledge lifecycle—from creation and summarization to governance and archival—ensuring all other agents are powered by a trusted, single source of truth.

Searching for duplicate articles

Performing external research for knowledge articles

Key Capabilities

Autonomous Knowledge Creation

Automatically generates high-quality knowledge articles from resolved incidents, ensuring valuable solutions are captured without manual effort.

AI-Powered Content Governance

Enforces brand voice, tone, and style consistency across all knowledge articles, and uses AI to suggest structural improvements for better readability.

Intelligent Content Enrichment

Augments internal knowledge by automatically researching and incorporating relevant information from trusted external web sources.

Automated Knowledge Lifecycle Management

Manages the entire lifecycle, from duplicate detection and validation workflows to archival, ensuring the knowledge base remains fresh and reliable.

Cross-Platform Knowledge Syndication

Acts as a single source of truth, syndicating verified knowledge to other systems and agents to ensure consistency across the enterprise.

Business Value

Boost User Satisfaction

Deliver accurate, context-aware self-service answers instantly, improving the employee and customer experience.

Increase Agent Productivity

Dramatically reduce the time agents spend searching for information, allowing them to focus on high-value, complex problem-solving.

Build a Trusted AI Foundation

Create a reliable, single source of truth that powers all other AI and automation initiatives across the enterprise, ensuring consistency and accuracy.

Our AI Accelerators

Pick a pack to view capabilities and book a tailored demo.

Intelligent Agent Crew

Elara

Knowledge Agent for ServiceNow & Cross-Platform Enrichments

Elara

Ariel

HR Operations Agent automating the full employee lifecycle in ServiceNow

Ariel

Phoebe

ITSM Agent for intelligent service resolution and automation

Phoebe

Miles

IT Operations Agent enabling predictive AIOps, event correlation, and self-healing automation.

Miles

Heidi

Financial Operations Agent automating case management, compliance, and treasury optimization

Heidi

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Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources

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