Elara

Automate Your Full Knowledge Lifecycle

Discover how you can get the most value from your knowledge base with Elara.

Key Capabilities

Autonomous Knowledge Creation

Automatically generates high-quality knowledge articles from resolved incidents, ensuring valuable solutions are captured without manual effort.

AI-Powered Content Governance

Enforces brand voice, tone, and style consistency across all knowledge articles, and uses AI to suggest structural improvements for better readability.

Intelligent Content Enrichment

Augments internal knowledge by automatically researching and incorporating relevant information from trusted external web sources.

Automated Knowledge Lifecycle Management

Manages the entire lifecycle, from duplicate detection and validation workflows to archival, ensuring the knowledge base remains fresh and reliable.

Cross-Platform Knowledge Syndication

Acts as a single source of truth, syndicating verified knowledge to other systems and agents to ensure consistency across the enterprise.

Business Value

Boost User Satisfaction

Deliver accurate, context-aware self-service answers instantly, improving the employee and customer experience.

Increase Agent Productivity

Dramatically reduce the time agents spend searching for information, allowing them to focus on high-value, complex problem-solving.

Build a Trusted AI Foundation

Create a reliable, single source of truth that powers all other AI and automation initiatives across the enterprise, ensuring consistency and accuracy.

Our AI Accelerators

Pick a pack to view capabilities and book a tailored demo.

Intelligent Agent Crew

Discover the Value of Elara & AI Agents for Your Business

Join us for a free, 2-hour workshop to identify, prioritize, and act on your highest-value AI opportunities on the ServiceNow platform.

Our AI experts assess your AI opportunities across five value lenses:

Desirability

User / Experience Value

Feasibility

Technical / Delivery Value

Visibility

Business / Financial Value

Agentic AI

Autonomy & Orchestration

Financial Impact

ROI & Cost Savings

Then, we use our Value-Barrier Matrix to map your use cases & inform your AI roadmap.

High Value
Quick Wins
Key Initiatives
Major Projects
Medium Value
Easy Wins
Strategic
Reevaluate
Low Value
Fill-ins
Incremental
Avoid

What you'll walk away with:

A prioritized AI roadmap mapped to effort and impact
A board-ready ROI snapshot (savings, payback, NPV)
A lightweight governance blueprint to de-risk adoption
An executive narrative that ties outcomes to investment

Schedule Your Workshop

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.