Phoebe
Free Up Your Support Staff
Phoebe
IT Service Management Agent
Phoebe is the core agent leading a dedicated team of specialized helper agents for IT Service Management. This team acts as the intelligent front door for your IT helpdesk, providing instant, automated resolutions to transform the user experience and free up your support staff.
Key Capabilities
Instant Auto-Resolution
Instantly resolves common IT issues directly in chat (Teams/Slack) or the portal, deflecting tickets before they are ever created.
Seamless Ticket Escalation
If an issue requires human intervention, Phoebe automatically creates a ticket with all context pre-filled, ensuring a smooth handoff to the service desk.
Continuous Learning & Improvement
Learns from every interaction and resolved ticket to continuously expand its auto-resolution capabilities, getting smarter and more effective over time.
Intelligent Service Request Fulfillment
Provides end-to-end automation for common service requests like software access, password resets, and new equipment provisioning.
Business Value
Improve First-Contact Resolution
Increase the rate of first-contact resolution by empowering agents with the right information and automating common tasks.
Reduce Ticket Volume
Proactively deflect inbound incidents and service requests by providing instant, automated resolutions through self-service channels.
Lower IT Support Costs
Decrease the cost per ticket and reduce the burden on your service desk by automating Tier 1 and Tier 2 support tasks.
Our AI Accelerators
Pick a pack to view capabilities and book a tailored demo.
Intelligent Agent Crew
Join us for a free, 2-hour workshop to identify, prioritize, and act on your highest-value AI opportunities on the ServiceNow platform.

Our AI experts assess your AI opportunities across five value lenses:
Desirability
User / Experience Value
Feasibility
Technical / Delivery Value
Visibility
Business / Financial Value
Agentic AI
Autonomy & Orchestration
Financial Impact
ROI & Cost Savings
Then, we use our Value-Barrier Matrix to map your use cases & inform your AI roadmap.
High Value
Quick Wins
Key Initiatives
Major Projects
Medium Value
Easy Wins
Strategic
Reevaluate
Low Value
Fill-ins
Incremental
Avoid
What you'll walk away with:
A prioritized AI roadmap mapped to effort and impact
A board-ready ROI snapshot (savings, payback, NPV)
A lightweight governance blueprint to de-risk adoption
An executive narrative that ties outcomes to investment
Schedule Your Workshop
Resources, Case Studies, and Videos created by real people.
We empower clients to unlock their full ServiceNow potential across their business and beyond.
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