Phoebe

Free Up Your Support Staff

Discover how you can get the most value from your knowledge base with Phoebe.

Phoebe

IT Service Management Agent

Phoebe is the core agent leading a dedicated team of specialized helper agents for IT Service Management. This team acts as the intelligent front door for your IT helpdesk, providing instant, automated resolutions to transform the user experience and free up your support staff.

Update my case
Report an incident

Key Capabilities

Instant Auto-Resolution

Instantly resolves common IT issues directly in chat (Teams/Slack) or the portal, deflecting tickets before they are ever created.

Seamless Ticket Escalation

If an issue requires human intervention, Phoebe automatically creates a ticket with all context pre-filled, ensuring a smooth handoff to the service desk.

Continuous Learning & Improvement

Learns from every interaction and resolved ticket to continuously expand its auto-resolution capabilities, getting smarter and more effective over time.

Intelligent Service Request Fulfillment

Provides end-to-end automation for common service requests like software access, password resets, and new equipment provisioning.

Business Value

Improve First-Contact Resolution

Increase the rate of first-contact resolution by empowering agents with the right information and automating common tasks.

Reduce Ticket Volume

Proactively deflect inbound incidents and service requests by providing instant, automated resolutions through self-service channels.

Lower IT Support Costs

Decrease the cost per ticket and reduce the burden on your service desk by automating Tier 1 and Tier 2 support tasks.

Our AI Accelerators

Pick a pack to view capabilities and book a tailored demo.

Intelligent Agent Crew

Discover the Value of Phoebe & AI Agents for Your Business

Join us for a free, 2-hour workshop to identify, prioritize, and act on your highest-value AI opportunities on the ServiceNow platform.

Our AI experts assess your AI opportunities across five value lenses:

Desirability

User / Experience Value

Feasibility

Technical / Delivery Value

Visibility

Business / Financial Value

Agentic AI

Autonomy & Orchestration

Financial Impact

ROI & Cost Savings

Then, we use our Value-Barrier Matrix to map your use cases & inform your AI roadmap.

High Value
Quick Wins
Key Initiatives
Major Projects
Medium Value
Easy Wins
Strategic
Reevaluate
Low Value
Fill-ins
Incremental
Avoid

What you'll walk away with:

A prioritized AI roadmap mapped to effort and impact
A board-ready ROI snapshot (savings, payback, NPV)
A lightweight governance blueprint to de-risk adoption
An executive narrative that ties outcomes to investment

Schedule Your Workshop

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.