Pairing Employee Center with an Engaging Intranet Experience for a Premier Footwear Company

We combined an existing Service Portal and SharePoint intranet into a "one stop shop" solution on the ServiceNow Platform.

Company Overview

Our client is an American multinational footwear company. Headquartered in Manhattan Beach, California, the brand is now the third largest athletic footwear brand in the United States.

ServiceNow Intranet Employee Center Design

Services Provided

  • Expert ServiceNow Knowledge
  • Research & Insights
  • Taxonomy Consulting
  • Wireframe Design
  • High Fidelity Mockups
  • Interactive Prototypes
  • Employee Document Management

The Challenge

Our client wanted to combine their current Service Portal functionality with the content of their SharePoint intranet to create a "one stop shop" for the end user. The current SharePoint site was in a state of disarray, confusing to use, and displayed irrelevant content to most users. Our team needed to find a way to identify and organize the relevant content types and create an intuitive navigation structure without overwhelming the user.

Project Highlights

New Unified Employee Center and Intranet

New Unified Employee Center and Intranet

Brought together the existing Service Portal and SharePoint intranet into a "one stop shop" solution for the company.

Centralized News Page

Centralized News Page

One central page for users to view and browse company news from all departments.

Enhanced Document Management

Enhanced Document Management

Created a custom interface for the documents resource page for users to view, search, and download important documents.

Events Management

Events Management

Allow users and admins to easily view and manage events form all around the company.

Company Branding

Company Branding

Applied unified company branding across the entire site through images, colors, and design elements.

Document Visibility

Flexible Department Landing Pages

Dedicated department page templates to allow flexibility in displayed content based on department's needs.

The Solution

We created a unified and central solution to help identify, display, and manage more relevant content to the user. Through taxonomy consulting, design workshops, and use of our Orbit CMS and RocketFuel widgets, we built an intranet replacement that allows users to intuitively find information, engage with employees, manage documents, and promote relevant content throughout the organization.

Before

ServiceNow Portal Wireframe

After

ServiceNow Portal Mockup
ServiceNow Intranet Employee Center Design

User Interface

ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery and employee engagement.

ServiceNow Employee Center Intranet Portals
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