Are you trying to get more adoption of your portal? Go beyond the default and into an extraordinary experience with NewRocket Design and Content Consulting. Help your users find what they are looking for and complete tasks faster with personalized content and a great user experience.Get In Touch
A huge factor of completing tasks efficiently is how quickly the user can find the right place to start. On a portal, if the user can't find what they are looking for, it leads to undesirable behavior--abandonment, generic tickets, complaints. Our design and content consulting process helps you optimize navigation and the user experience to get users to the right place quickly, so they can complete their task and move on to the next.
Breaking down silos and unifying a service experience when multiple providers are involved can be a challenge, yet users expect a modern, engaging, and comprehensive system. NewRocket can help you overcome these challenges and deliver a robust digital workplace that coordinates engagement, effectively communicates important information, allows users to act on that information, and gives you the agility to meet future needs.
Used correctly, good KPIs should act as a compass that shows whether you’re taking the right path toward your strategic goals. The trouble is, there are thousands of KPIs to choose from. If you choose the wrong ones, then you are measuring something that doesn’t align with your goals. NewRocket can help you through the process of choosing and tracking the correct UX KPIs, so you are better positioned to make impactful user experience choices.
A great experience starts with great content, but if you can't get to that content, what's the point? Make sure your users get the content they need and can complete their tasks efficiently by optimizing the browsing and search experience. Organize knowledge and request forms into a coherent menu system and topical pages that reflect how users think about your content. Improve search results by applying best practices to titles and metadata.
Expectations for the quality of enterprise applications have never been higher. Exceed those expectations by bringing your brand to life in a consumer-grade user interface. ServiceNow provides an robust, extensible platform for delivering the user experience, giving you the freedom to meet the needs of your users. The NewRocket design team understands how ServiceNow works and can guide you toward getting the portal experience you want without negatively impacting your upgradability.
The needs of your users will inevitably change. Face that change with confidence knowing you have a way to monitor the success of your experience and make continual improvements in a controlled manner. You'll get guidance on which key performance indicators matter most to your goals and how to enable measuring those in ServiceNow. Additionally, you'll get help establishing a governance framework for content creation and technical changes so you can maintain and scale your solution with confidence.
Discover what matters most to your users and translate that into measurable improvements to their experience. We can facilitate interviews and focus groups, conduct surveys and analyze data and usage metrics to create personas. These personas inform the visual and user experience design and ultimately lead to better alignment of your system to the user's needs.
The NewRocket design approach follows a strategic course with a focus on user experience during each step of the process.
Every great portal begins with a well thought through plan.
Portal metrics evaluation, category taxonomy audit, user interviews, focus groups, surveys
In the design phase, we bring research and strategy to life.
Journey maps, interactive wireframes, mobile and desktop clickable prototypes
Integrating our deep industry experience into a product that delivers.
Custom Service Portals, licensed widget suite
Tracking users is an essential way to measure the success of your portal.
UAT test plans, portal documentation, heatmapping analytics