ServiceNow Design & Content Consulting

Enable users to complete their tasks more efficiently

Optimize navigation and the user experience to get users to the right place quickly.

Understand how to deliver a more unified and engaging experience

Deliver a robust digital workplace that coordinates essential engagement, communication, and information.

Successfully track, measure, and report on attainment toward your user experience goals

Choose and track the correct UX KPIs, so you are better positioned to make impactful user experience choices.

Highlights of Design and Content Consulting

Optimized navigation and search

Make sure your users get the content they need and can complete their tasks efficiently by optimizing the browsing and search experience.

Modern, consumer-grade UI

Expectations for the quality of enterprise applications have never been higher. Exceed those expectations by bringing your brand to life in a consumer-grade user interface.

KPI and governance framework

The needs of your users will inevitably change. Face that change with confidence knowing you have a way to monitor the success of your experience and make continual improvements in a controlled manner.

Voice of the user/customer

Discover what matters most to your users and translate that into measurable improvements to their experience. We can facilitate interviews and focus groups, conduct surveys and analyze data and usage metrics to create personas.

User-Centered Process

The NewRocket design approach follows a strategic course with a focus on user experience during each step of the process.

Exploration

Every great portal begins with a well thought through plan.

Goal Setting
User Research
Requirements Documentation

Potential Deliverables:

Portal metrics evaluation, category taxonomy audit, user interviews, focus groups, surveys

Visualization

In the design phase, we bring research and strategy to life.

User Flows
Blockframes and Wireframes
High Fidelity Mock Ups

Potential Deliverables:

Journey maps, interactive wireframes, mobile and desktop clickable prototypes

Construction

Integrating our deep industry experience into a product that delivers.

Responsive Development
Quality Assurance Testing
NewRocket Widget Integration

Potential Deliverables:

Custom Service Portals, licensed widget suite

Transition

Tracking users is an essential way to measure the success of your portal.

User Acceptance Testing
Analytics
Training and Documentation

Potential Deliverables:

UAT test plans, portal documentation, heatmapping analytics

Operational Benefits

Improving the employee workplace experience is the No. 1 priority for 67% of corporate real estate leaders who are increasingly working with the digital workplace team to optimize the hybrid experience.

By 2025, corporate workspace allocation will flip from 70% individual workstations and 30% collaborative space to 30% individual and 70% collaborative space. By 2025, less than 5% of desk workers will prefer to work from a corporate workplace full time, down from 17% in 2021.

By 2027, 80% of millennial workers will prefer to spend their time in various workplaces rather than full-time remote or full-time work from the office, up from 61% in 2021. By 2024, organizations with a persistent cross-functional team tasked with workplace experience strategy will be 80% more likely to have high employee satisfaction with the workplace.

Gartner, 2023 Market Guide for Workplace Experience Applications

Employee Center

Deliver a Better Experience on Employee Center

Service Portal

Create an Exceptional Experience

Intranet

Engage Your Enterprise

Native Mobile App

Put Better Service in Your Hands

Next Steps

We are pioneers in how to get the most out of ServiceNow to deliver extraordinary experiences for your users. Contact us to discuss how we can help you improve adoption and get the business results you are targeting.

Book a Call

Employee Center

Maximize Engagement and Adoption With a User-centered Strategy With ServiceNow

Benefits of Design and Content Consulting

Enable users to complete their tasks more efficiently

Understand how to deliver a more unified and engaging experience

Successfully track, measure, and report on attainment toward your user experience goals

Highlights of Design and Content Consulting

User-Centered Process

Exploration

Potential Deliverables:

Visualization

Potential Deliverables:

Construction

Potential Deliverables:

Transition

Potential Deliverables:

Operational Benefits

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