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We create intuitive, personalized experiences that boost employee engagement, streamline tasks, and drive adoption of digital tools.
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Outcomes of an NewRocket Employee Center portal

Boosted Productivity

NewRocket’s UX team delivers intuitive, streamlined experiences that reduce friction and accelerate task completion. By consolidating systems and optimizing workflows, users spend less time navigating complexity and more time getting work done.

Improved Sentiment

A well-designed experience fosters confidence and satisfaction.NewRocket’s approach ensures users feel supported through accessible design, clear navigation, and responsive interfaces—leading to higher engagement, adoption, and overall happiness.

Reduced Cost

By increasing self-service and minimizing support requests, NewRocket’s UX solutions cut operational overhead.Fewer errors, fewer help desk calls, and more empowered users translate directly into measurable savings.

Our UX Capabilities for Employee Center

Strategy & Research

Aligning projects with business goals and user needs by identifying key pain points and behaviors.

Design & Prototyping

Visualizing and refining designs to ensure they are user-friendly and meet business objectives.

Testing & Validation

Gathering user feedback to identify and fix usability issues, ensuring the product meets user needs.

Implementation & Support

Ensuring smooth deployment and user adoption of new systems and meeting desired outcomes.

Employee Center UX Design & Implementation Offerings

Launch UX

A scalable and user-centered foundation that aligns with both platform capabilities and organizational goals.

Best for: Moving from SP to EC or Launching a first portal.

Enhance UX

An enhanced user experience that balances out-of-the-box capabilities with tailored enhancements to meet specific user needs and business goals.

Best for: Redesigning an EC portal.

Transform UX

A comprehensive, end-to-end initiative aimed at reimagining and elevating the entire user experience.

Best for: Replacing a legacy intranet with EC.

Launch UX

A scalable and user-centered foundation that aligns with both platform capabilities and organizational goals.

‍Best for: Moving from SP to EC or Launching a first portal.

Enhance UX

An enhanced user experience that balances out-of-the-box capabilities with tailored enhancements to meet specific user needs and business goals.

‍Best for: Redesigning an EC portal.

Transform UX

A comprehensive, end-to-end initiative aimed at reimagining and elevating the entire user experience.

‍Best for: Replacing a legacy intranet with EC.

Not sure where to begin? 
Explore our UX Strategy Offering

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Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

Explore Resources

How The Salvation Army Modernized HR Services and Scaled Operations with NewRocket and the ServiceNow® Platform

The Salvation Army (TSA) is a global faith-based nonprofit organization operating within the social services and charitable sector. In Canada, it is the largest non-governmental direct provider of social services, with over 13,000 employees & officers and over 30,000 volunteers serving in more than 400 communities.

From Compliance Pressure to Risk Management Assurance

Founded in 1865, Sun Life is one of Canada’s largest and most well-known financial institutions. While it is most recognized as a life insurance provider, the company also offers a wide range of wealth, asset management, and insurance solutions across the globe.

From Visibility Gaps to Proactive Vulnerability Management

Scotiabank, headquartered in Toronto, is one of Canada’s Big Five banks and a leading financial services provider across the Americas. Known as “the international bank,” Scotiabank offers diverse financial services and digital banking solutions to millions of customers worldwide.

From Manual Requests to Modern ITSM

The Livestock Information Service (LIS) provides a unified digital platform for livestock keepers and supply chain members across England. Currently supporting sheep, goats, and deer — with plans to expand to cattle and pigs — LIS enables real-time animal movement reporting and tracking, ensuring traceability, disease control, and national food safety.

From Email Chaos to Streamlined Self-Service

The European Space Agency (ESA) serves 22 member states in shaping Europe’s space capabilities. With over 2,200 employees — including scientists, engineers, and IT specialists — ESA runs critical space programs, advances satellite-based technologies, and supports Earth and space research to benefit society.

From Spreadsheet Chaos to Disaster Recovery Readiness

Canada Life is a leading Canadian insurance and financial services company headquartered in Winnipeg, Manitoba. With a strong presence nationwide, the organization provides a wide range of insurance, investment, and retirement solutions. The company helps millions of Canadians achieve financial security through personalized advice and a broad range of protection and wealth products.

From IT Confusion to Proactive Service Support

Bakkavor is the United Kingdom’s leading provider of fresh prepared foods, operating 43 sites with a workforce of over 18,000. The company supplies many innovative products to major UK grocery retailers and global food brands. Known for its deep understanding of evolving consumer needs, Bakkavor delivers fresh solutions for every occasion and budget.

How TD Bank Streamlined Risk Management and Gained Resilience With NewRocket

TD Bank, a top North American bank, partnered with NewRocket to modernize its risk and compliance operations. Facing inefficiencies from manual control testing and limited executive oversight, TD Bank implemented ServiceNow IRM and a custom Executive Risk Portal developed by NewRocket. This transformation automated compliance processes, improved visibility, and enhanced decision-making.
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