Creating an Engaging Experience With ServiceNow’s Employee Center

Users enjoy a fun, personalized, and unified self-service experience on the ServiceNow platform.

Company Overview

Our client is an American video live streaming service that focuses on video game streaming, competition broadcasts, and creative content with over 1,500  employees worldwide.

ServiceNow Intranet Employee Center Design

Services Provided

  • Expert ServiceNow Knowledge
  • Research & Insights
  • Taxonomy Consulting
  • Wireframe Design
  • High Fidelity Mockups
  • Interactive Prototypes
  • Employee Document Management

The Challenge

Our client needed to implement custom branding into their OOB portal and host several knowledge articles for users based on roles, location, and legacy company. The challenge would be improving the efficiency of the portal while simultaneously creating a new taxonomy to help users find relevant information quickly.

Project Highlights

New Unified Employee Center and Intranet

Migration to Employee Center

Leverage Employee Center’s widget and taxonomy structure along with our products to create a unified, intuitive, and effective Service Portal experience.

Centralized News Page

Improved Taxonomy

Extensive taxonomy consulting on how to organize current content (Knowledge Base and Categories) in a more understandable way for the user.

Enhanced Document Management

Light & Dark Themes

Allow users to easily switch between company branded light and dark themes without drastic changes to design elements and layout.

Events Management

Topic Based Browsing

Present the user with more relevant content on the homepage and topic pages by leveraging our widgets in combination with topics and user criteria.

Company Branding

Walk-up Experience

Users can schedule a walk-up appointment to get help, such as to request for new hardware, update software, or upgrade your system.

Document Visibility

Custom Branding

Enhance the OOB portal with company branding accross all departments through images, colors, and design elements.

The Solution

We provided extensive taxonomy consulting to help create a refined topic based browsing experience. Our widgets, in combination with Employee Center’s topics and user criteria, presents the user with more relevant content on the homepage and topic pages. This reduces search time and provides a simplified experience in one location.


ServiceNow Portal Wireframe


ServiceNow Portal Mockup
ServiceNow Intranet Employee Center Design

User Interface

ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery and employee engagement.

ServiceNow Employee Center Intranet Portals
Want to Learn More? Talk to an Expert
Contact Us