Our client is an American video live streaming service that focuses on video game streaming, competition broadcasts, and creative content with over 1,500 employees worldwide.
Our client needed to implement custom branding into their OOB portal and host several knowledge articles for users based on roles, location, and legacy company. The challenge would be improving the efficiency of the portal while simultaneously creating a new taxonomy to help users find relevant information quickly.
Leverage Employee Center’s widget and taxonomy structure along with our products to create a unified, intuitive, and effective Service Portal experience.
Extensive taxonomy consulting on how to organize current content (Knowledge Base and Categories) in a more understandable way for the user.
Allow users to easily switch between company branded light and dark themes without drastic changes to design elements and layout.
Present the user with more relevant content on the homepage and topic pages by leveraging our widgets in combination with topics and user criteria.
Users can schedule a walk-up appointment to get help, such as to request for new hardware, update software, or upgrade your system.
Enhance the OOB portal with company branding accross all departments through images, colors, and design elements.
We provided extensive taxonomy consulting to help create a refined topic based browsing experience. Our widgets, in combination with Employee Center’s topics and user criteria, presents the user with more relevant content on the homepage and topic pages. This reduces search time and provides a simplified experience in one location.
ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery and employee engagement.