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Customer Service Management
Proactive Asset Management Refines Telent's Customer Service
Elevating infrastructure operations with enhanced flexibility and efficiency.
View Case Study
Go beyond customer workflows and into customer happiness by improving service levels and providing a more streamlined and personalized experience.
Permanently fix (and even prevent) issues by connecting customer service to the right department and automating processes across internal teams for faster resolution. Gain real-time visibility into the health of customers’ products and services to proactively detect problems and prevent issues entirely.
Empower your customers on a self-service portal that initiates automated solutions for common requests. Complete requests and get answers in a conversational format with a chatbot, find answers using external knowledge content, and get visibility into real-time data of purchased products and services.
Enable reporting and dashboards for agents to prioritize work and monitor performance against SLAs driven by customer contracts and entitlements. Provide executives with analytics and trends to inform business decisions on offering costs, areas of growth, and profitability of services.
Prevent downtime by monitoring the health of customers’ assets to automatically trigger workflows to schedule maintenance, dispatch technicians, and permanently resolve issues with root cause identification and corrective actions.
Go beyond your current capabilities by using our latest innovations in design and technology. NewRocket’s products will enhance your processes, improve your workflow, and redefine your user experience.
Overcome limitations with the ServiceNow native mobile solutions.
Improve usability and accelerate implementation with this toolkit of UI widgets.
Accelerate the ServiceNow translation lifecycle from initial portal and catalog translation to ongoing maintenance.
Give designated users the power to create, edit, and publish content through a simple, intuitive interface.
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