Now Assist Pilot

Deploy GenAI on ServiceNow quickly, confidently, and with measurable impact

What is Now Assist Pilot?

Now Assist Pilot is a structured 10-week program designed to help you deploy GenAI on ServiceNow using out-of-the-box Now Assist skills — with speed, confidence, and clear business value.

Whether you’ve already purchased Pro+, are planning to activate a ServiceNow AI Starter Pack, or need to build a strong internal business case, this engagement ensures you're ready to go live and realize value fast.

We’ll help configure high-impact skills, support your teams through adoption, and track results — so you can scale with confidence.

ServiceNow Advisory Services and Customer Success

ServiceNow Advisory Services and Customer Success

Pilot Format

Preparation (2–4 weeks): Legal/security coordination, skill selection (up to 4), success metric alignment
Enablement (2–3 weeks): Skill configuration, testing, agent training, documentation handover
Run (4–6 weeks): Go-live, weekly feedback loops, value tracking, final business case

What Skills Can You Deploy?

Choose 4 GenAI skills from a library of 50+ across ITSM, HRSD, CSM, Finance, and Operations — including:

Case Summarization – reduce agent effort
Resolution Note Generation – improve consistency
Knowledge Article Drafting – boost deflection and content quality
Search Summarization – surface answers faster
Response Drafting – speed up communication with less effort

We’ll help you prioritize the right skills to deliver early, visible impact.

ServiceNow Advisory Services and Customer Success

ServiceNow Advisory Services and Customer Success

What You Walk Away With

4 Now Assist skills deployed in production
Time-saved benchmarks and adoption metrics
Final value report and internal business case
A structured path to unlock Pro+ ROI

Ideal For

Organizations looking for a low-risk, high-impact launch into ServiceNow GenAI
Customers with Pro+ or purchasing via an AI Starter Pack
IT, HR, and CSM teams ready to activate GenAI in live workflows
Leaders building confidence and executive buy-in for AI investment

ServiceNow Advisory Services and Customer Success

ServiceNow Advisory Services and Customer Success

Why It Works

Real skills deployed in your production environment — not just a test or trial
Built-in feedback, training, and value tracking
Faster, leaner, and more cost-effective than traditional implementations

What Comes Next?

After the pilot, you can:

Expand GenAI across more workflows and teams
Optimize skill performance and scale usage
Leverage your value report to secure future investment

Now Assist Pilot gives you the fastest path to real GenAI outcomes — and a strategy to scale.

ServiceNow Advisory Services and Customer Success

Ready to Launch GenAI with Confidence?