Security, Risk & Resilience
From Fragmented Security Operations to a Unified Fusion Center
How TD Bank Enhanced Incident Response on the ServiceNow® Platform With NewRocket
TD Bank is one of the largest banks in North America and ranks sixth in the "Top 50 World's Safest Commercial Banks" by Global Finance Magazine. As a global systemically important bank (G-SIB), TD operates in a highly regulated environment, requiring strong governance, compliance, and risk management frameworks to ensure operational resilience.
As TD Bank accelerated its digital transformation, it faced significant inefficiencies in its risk and compliance processes. Manual control testing required extensive time and resources, making compliance efforts slow, inconsistent, and labor-intensive. The lack of automated monitoring further contributed to operational bottlenecks, limiting the bank’s ability to maintain real-time governance.
Additionally, executives lacked a centralized system to manage multiple departments' risks, audits, and attestations. The absence of real-time visibility into compliance and risk assessments made strategic decision-making challenging and reactive instead of proactive.
NewRocket partnered with TD Bank to implement a two-part solution, focusing on simplification like automating compliance processes and enhancing executive oversight.
To eliminate manual processes and increase efficiency, NewRocket implemented the ServiceNow policy and compliance solution within the IRM suite. This enabled:
NewRocket designed and developed a custom Executive Risk Portal to provide leadership with real-time insights into risk activities, including:
By integrating automated compliance workflows with executive-level insights, NewRocket helped TD Bank modernize governance, improve risk oversight, and set the foundation for scalable compliance automation.
Through this transformation, TD Bank significantly improved risk management efficiency and compliance automation, achieving:
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"I truly believe what NewRocket did for TD is a game-changer in control testing automation. The amount of hours saved in manpower and risk avoidance is incredible."
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