TD Bank is one of the largest banks in North America and ranks sixth in the "Top 50 World's Safest Commercial Banks" by Global Finance Magazine. As a global systemically important bank (G-SIB), TD operates in a highly regulated environment, where rapid threat response and security oversight are critical to protecting operations and customer data.
As security threats grew more complex, TD Bank needed a more efficient, fully integrated security operations model. To enhance coordination across its seven investigative units, the bank aimed to adopt a Fusion Center — an intelligence-driven approach inspired by post-9/11 security operations.
However, fragmented workflows and manual processes caused delays in intake, triage, and escalation.
The lack of a secure containment and remediation system left critical gaps in the Incident lifecycle, while limited executive visibility made it difficult to assess risks and make informed decisions.
Without a centralized, collaborative approach, TD’s response times suffered, increasing overall risk exposure.
Giving Security Teams a Clearer, Faster Way to Respond to Threats
NewRocket partnered with TD Bank to design and implement a ServiceNow-driven security incident response solution, aligning with the bank’s Fusion Center model.
By integrating these solutions into TD Bank’s Fusion Center, NewRocket delivered a unified, intelligence-driven security operations model, improving response times, visibility, and collaboration.
Through its partnership with NewRocket, TD Bank successfully enhanced security operations, incident response, and investigative collaboration, achieving:
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NewRocket gave us the white-glove treatment in every sense of the term. Their team was highly skilled, and what we expected to be a highly complex, multi swim lane project was delivered expertly, professionally, and on time.
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