Value Realization &
Governance Framework

A comprehensive framework to quantify, prioritize, and govern AI initiatives in ServiceNow.

Comprehensive Framework for AI Success

Solve the Right Problems

Align initiatives with strategic goals and user needs through structured evaluation of desirability and adoption potential.

Reduce Implementation Risk

Identify and mitigate technical and organizational challenges before they impact your project timeline.

Measure Business Impact

Quantify the financial benefits and ROI of your ServiceNow AI initiatives with precision.

AI Strategy for Sustainable Growth

Build an AI strategy that evolves with your organization and the ServiceNow platform.

What It Measures

Five lenses translate ideas into measurable impact. The dashboard blends qualitative scoring with quantitative finance to make prioritization obvious and defensible.

The Five Lenses of Impact

Desirability

User & experience value—satisfaction, adoption, and multi‑persona reach.

Feasibility

Delivery fit—data, integrations, platform readiness, and risk.

Viability

Business impact—cost takeout, scale, differentiation, time‑to‑value.

Agentic AI

Autonomy & orchestration—agent readiness, A2A, observability.

Financial Impact

ROI, NPV, payback—grounded in hours saved and deflection.

What You Get

1
Assess
Score use cases across the five lenses with SN‑specific factors (CSDM, IntegrationHub, Now Assist, Control Tower).
2
Prioritize
Plot on the Value–Barriers Matrix to surface Quick Wins vs Major Projects.
3
Model ROI
Input volumes, handle times, deflection and retry rates to compute savings, ROI, and payback.
4
Govern
Map guardrails and human-in-the-loop steps via AI Traffic Controller and Now Assist Guardian.
5
Track
Publish KPIs to AI Control Tower for ongoing observability and optimization.

Built-in Governance & Compliance

Ensure responsible AI adoption with comprehensive governance controls and compliance monitoring built into every initiative.

Policy Enforcement

Automatically apply organizational policies and compliance requirements to all AI initiatives, with built-in checks for data privacy, security, and ethical AI practices. Integrated with AI Control Tower for centralized policy management.

Risk Assessment

Continuously evaluate and score potential risks across all AI initiatives, with automated alerts for compliance violations or policy deviations.

Human-in-the-Loop

Integrate human oversight at critical decision points, with configurable approval workflows and escalation paths for high-risk scenarios.

Token & Cost Governance

Monitor and control AI usage with token consumption tracking, budget alerts, and automated cost optimization recommendations.

AI Control Tower

Centralized dashboard for monitoring and managing all AI initiatives. Track performance, usage, and compliance across your entire AI ecosystem in one place.

Now Assist Guardian

ServiceNow's enterprise-grade AI safety system providing real-time monitoring, policy enforcement, and risk management for all AI interactions across your organization.

What You Walk Away With

Prioritize Roadmap

A backlog segmented by Quick Wins, Key Initiatives, and Major Projects—mapped to Agent Packs.

Financial Model

Board‑ready figures for monthly net savings, annual ROI, payback, and 3‑year NPV.

Governance Blueprint

Comprehensive framework for AI governance, including guardrails, approvals, and monitoring, fully integrated with ServiceNow AI Control Tower and Now Assist Guardian.

Workshop Artifacts

Scoring worksheets, assumptions register, and exportable matrices for documentation.

ServiceNow Alignment

CSDM & platform fit, spoke/licensing callouts, and upgrade/Store readiness.

Executive Narrative

A clear story linking outcomes to investment, with KPIs your CFO and CIO both trust.

Resources, Case Studies, and Videos created by real people.

We empower clients to unlock their full ServiceNow potential across their business and beyond.

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