ServiceNow is described as the “platform of platforms.” ServiceNow is great at what it does, but you also need other vendor products that are the best at what they do to accomplish your overall business goals. We go beyond to harness the best of all worlds by providing an incredible platform integration experience from both the technical and user perspectives.
Our platform experts make ServiceNow work for you by delivering highly effective end-to-end digital workflows.
Even a platform as expansive as ServiceNow can not achieve all things for all organizations. However, by designing and implementing a ‘connected experience’ of technology, processes enabled by workflows, and ultimately the user experience using the channel most suited or preferred by the users, NewRocket can deliver your best, most integrated experience. The whole experience is our specialty.
We have extensive experience on all platform areas to leverage the core capabilities at the right time and create user experiences that exceed expectations. We have certified resources in all areas of ServiceNow that allow us to design a complete user experience from start to finish. Understanding that there is a correct sequence to building an enterprise-class solution set, we achieve outcome-based milestones, ensuring that foundational elements of the core platform will support solutions yet to be dreamed.
Every experience matters. Our methods help you connect your users' needs with your operational goals.
Workflows that support both automation and orchestration power ServiceNow’s capabilities by supporting on-platform and external to platform architectures. When done correctly, the user is unaware of these integrations while working on the platform. Our workflow designs consider the entirety of the business problems they solve, creating an integrated experience. Leveraging one of the most comprehensive API frameworks in the industry, we can create cross-application integrations or define API interfaces for external systems integrations.
Spokes and Integration Hub can provide a robust ecosystem of capability. With an ever-increasing library of pre-built spokes, the possibilities are nearly endless, and if a new integration is required, we can design and build. Most of this can be done within the existing ServiceNow API framework without employing external technologies.
Secure data or communication transport is accomplished using the MID server. Properly configured MID servers allow much more functionality than those typically leveraged by most implementations. Let us unlock even more value using this method of integration. Data import and export formats and communication protocols need to be flexible. Balancing function, security, and performance are our specialty, so if your current or planned integrations aren’t considering all aspects, let us design, implement and tune these for your transformational solutions.
Once a first solution has been deployed, the core platform capabilities are at your disposal. Understanding the power of features such as low code\no code configurations, predictive intelligence, UI builder, virtual agents, and mobile experience will allow you to build an enterprise platform with a ‘people first’ approach.
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